Account Representative - 1st Party
Company: GC Services Limited Partnership
Location: El Paso
Posted on: January 12, 2021
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Job Description:
Handle inbound and outbound calls for assigned client, providing
customer service, collection efforts as specified by the client
and--GC Services.Responsibilities * Complies with all specified
FDCPA, state and city laws and provisions, as outlined in the GC
Services Compliance with FDCPA and State Collection laws Statement,
the GCS A/R Training program and the FDCPA Test* Makes arrangements
with the customers to pay balance in full or set up the best
possible arrangements* Documents all collection activity in the
client/GC system in a concise and accurate manner* Corrects any
deficiencies or oversights as outlined by U/M or Manager during
telephone monitor, file activity, or QA reviews* Maintains good
public relations* Cope with high-stress environment caused by
speaking with emotional callers* Adhere to Company attendance,
punctuality, and meal and rest break requirements* Maintain
concentration and focus in order to meet performance goals* React
positively to an ongoing, changing environment* Demonstrate the
ability to handle pressure when attempting to meet deadlines and
performance goals* Maintain good working relationship with assigned
supervisors and coworkers* Work safely without presenting a threat
to self or others* Perform additional duties as required by
managementQualifications Education:High School Diploma or GED is
requiredExperience:No experience necessary; prefer 6 months of
related experienceComputer Experience:Must be able to type quickly
and accurately, use a mouse effectively, and have a basic
understanding of Windows-based operating systems.Skills &
Abilities:* Interpret a constant flow of information* Listen
effectively* Work with and apply basic mathematical concepts* Deal
with difficult interactions with customers* Respond to customer
inquiries and statements effectively* Some projects require
Bilingual (Spanish/English) skills* Write in a clear and concise
manner* Manage time effectively* Solve problems or issues that may
come up* Concentrate and focus for extended periods of time* Cope
with high-stress and changing environment* Remain alert at all
times* Adhere to policies and procedures* Adhere to work schedule
and punctuality requirements* Communicate clearly and effectively,
both orally and in writingAll job offers are contingent upon
completion of background checks.GC Services is an equal opportunity
employer: M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, El Paso , Account Representative - 1st Party, Other , El Paso, Texas
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