Customer Service Representative - Bilingual

Company: GC Services Limited Partnership
Location: El Paso
Posted on: January 12, 2021

Job Description:

Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).Responsibilities * Answer incoming telephone calls (Both English and Spanish)* Provide call completion and/or alternate solutions for the caller* Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion* Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines* Adhere to Company attendance, punctuality, and meal and rest break requirements* Maintain concentration and focus in order to meet performance goals* React positively to an ongoing, changing environment* Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals* Maintain good working relationship with assigned supervisors and coworkers* Work safely without presenting a threat to self or others* Perform additional duties as required by managementQualifications Education:High School Diploma or GED is requiredExperience:No experience necessaryComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:* Must be fluent in Spanish and English* Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing* Excellent customer service experience* Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information* Must be able to maintain a high level of confidentiality in dealing with customer information* Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism* Ability to establish and maintain effective working relationships with supervising personnel and co-workers* Ability to remain alert and ready to accept calls, even during periods of low call-volume* Ability to project and convey a positive, concerned, and professional image to customers* Ability to be adaptable and quickly adjust to change* Must be able to conduct data search efficiently and effectively while working within specific time constraints* Ability to maintain a well-organized work area* Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours* Concentrate and focus for extended periods of time* Cope with high-stress and changing environment* Adhere to policies and procedures* Adhere to work schedule and punctuality requirementsAll job offers are contingent upon completion of drug and background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services Limited Partnership, El Paso , Customer Service Representative - Bilingual, Other , El Paso, Texas