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Inside Sales Representative

Company: Alorica
Location: El Paso
Posted on: October 17, 2020

Job Description:

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to create an insanely great customer experience by helping people complete a sale and doing everything possible to keep them as happy customers!

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

Connects with existing and potential customers and aims to turn every call into a sales opportunity

Handles various incoming and outgoing sales-focused phone calls

Resolves customer questions, complaints and billing inquiries in a professional, helpful manner

Promotes and sells client products and services by emphasizing product features based on customers’ needs

Upsells to customer as necessary

Utilizes computer system to verify and document customer requests

Continually improves knowledge of company services and promotions

Escalates calls to supervisor when necessary and appropriate

Provides feedback reports on call issues related to downtime and/or training issues

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS   Minimum Education and Experience: High School Diploma or GED required; college degree preferred

1-2 years’ previous sales experience, preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Knowledge, Skills and Abilities: Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

Solid business and sales knowledge

Flexibility and versatility in problem analysis and resolution

Ability to build rapport quickly, and be persuasive without making the customer feel pressured

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude

Working knowledge of dialer functionality and call campaigns

Working knowledge of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA)   WORKING CONDITIONS Work Environment

A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems Physical Demands Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.   DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.   TAKE THE NEXT STEP Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead. You ready? Let’s do this.   Equal Opportunity Employer – Veterans/Disabled

Keywords: Alorica, El Paso , Inside Sales Representative, Other , El Paso, Texas

Click here to apply!

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