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Telephone Operator I

Company: The US Oncology Network
Location: El Paso
Posted on: February 16, 2020

Job Description:

Position SummaryTexas Oncology is looking for a Telephone Operator I to join our team!-- This position is for the Westover Hills location in San Antonio, one of the 175+ sites we have across the state of Texas and southeastern Oklahoma.-- Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same todayat Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve More breakthroughs. More victories. in their fight against cancer.

Why work for us?

One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

The ideal candidate for the Telephone Operator I will have the following background and experience:--

High school diploma or equivalent required. Position is entry level and requires 0-3 years of experience, preferably in a medical setting.
What does the Telephone Operator I do?

The Telephone Operator I, under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.-- Assists with clerical duties as required.-- Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:
Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner.-- Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Responsible for the in-house paging system. Performs clerical duties as assigned to maintain workflow in the department.
Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer.-- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Administrative --
--
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: The US Oncology Network, El Paso , Telephone Operator I, Other , El Paso, Texas

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