Telephone Operator I
Company: The US Oncology Network
Location: El Paso
Posted on: February 16, 2020
Position SummaryTexas Oncology is looking for a Telephone Operator
I to join our team!-- This position is for the Westover Hills
location in San Antonio, one of the 175+ sites we have across the
state of Texas and southeastern Oklahoma.-- Our founders pioneered
community-based cancer care because they believed in making the
best available cancer care accessible to all communities, allowing
people to fight cancer at home with the critical support of family
and friends nearby. Our mission is still the same todayat Texas
Oncology, we use leading-edge technology and research to deliver
high-quality, high-touch, evidence-based cancer care to help our
patients achieve More breakthroughs. More victories. in their fight
Why work for us?
One reason to join our team is because we offer our employees a
competitive benefits package that includes Medical, Dental, Vision,
Life Insurance, Short-term and Long-term disability coverage, a
401-k plan that comes with a company match, a Wellness program that
rewards you just for tracking your steps, and lots of other great
perks such as Tuition Reimbursement, an Employee Assistance program
and discounts on some of your favorite retailers.
The ideal candidate for the Telephone Operator I will have the
following background and experience:--
High school diploma or equivalent
required. Position is entry level and requires 0-3 years of
experience, preferably in a medical setting.
What does the Telephone Operator I do?
The Telephone Operator I, under direct supervision, is responsible
for providing a full range of telephone switchboard duties,
including triaging calls and relaying messages.-- Assists with
clerical duties as required.-- Serves as a liaison between patients
and medical staff. Supports and adheres to the US Oncology
Compliance Program, to include the Code of Ethics and Business
The essential duties and responsibilities:
Courteously and efficiently answers
all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely
manner.-- Directs callers immediately to clinical staff as
necessary. Performs operator functions including triaging calls;
connecting and transferring calls; setting up conference calls;
instructing users on telephone procedures; and reporting telephone
and equipment malfunctions to the appropriate party. Provides a
pleasant and helpful phone contact for callers. Responsible for
opening and closing the switchboard. Responsible for the in-house
paging system. Performs clerical duties as assigned to maintain
workflow in the department.
Texas Oncology is part of the US Oncology Network and is an Equal
Opportunity Employer.-- All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, or national
Category: Administrative --
The US Oncology Network is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability or protected
Keywords: The US Oncology Network, El Paso , Telephone Operator I, Other , El Paso, Texas
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