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Customer Care Professional (Outbound)

Company: Centene
Location: El Paso
Posted on: February 15, 2020

Job Description:

Customer Care Professional (Outbound) Position Purpose: Make outbound calls and provide information and education regarding program features and requirements - Gather and verify demographic information - Document calls, ensure completion and accuracy and submit reporting to management - Gather information and encourage callers to perform a specific action based on the needs of the call campaign - Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls - Maintain performance and quality standards based on established call experience guidelines - Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign Education/Experience: High school diploma or equivalent. Associates degree preferred. 1+ years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred. Knowledge of medical terminology preferred. Bilingual preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Customer Service USA-Texas-El Paso Superior HealthPlan Full-time

Keywords: Centene, El Paso , Customer Care Professional (Outbound), Other , El Paso, Texas

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