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Workforce Coordinator

Company: Centene
Location: El Paso
Posted on: December 4, 2019

Job Description:

Workforce Coordinator Position Purpose: Assist with identifying gaps and making adjustments to schedules to address those gaps - Identify gaps and assist with adjustments to current schedules - Monitor real-time reports related to service level to ensure call center achieves goals - Monitor call volume and identify trends to assist agents to clear out call queues - Monitor adherence and identify unexpected staffing gaps due to absences - Analyze call spikes, identify reasons and include in future forecasts - Assist with managing system outages for call centers - Assist in determining vacation/holiday allocation - Coordinate scheduling of all offices - Assist with routine reports Education/Experience: High school diploma or equivalent. 1+ years of call center or customer service experience. Preferred experience in any of the following Workforce Management applications IEX, Avaya, Verint or Aspect WFM. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Health Insurance Operations USA-Texas-El Paso USA-Texas-Austin Superior HealthPlan Full-time

Keywords: Centene, El Paso , Workforce Coordinator, Other , El Paso, Texas

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