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Workforce Coordinator

Company: Centene Coproration
Location: El Paso
Posted on: December 4, 2019

Job Description:

Description: Position Purpose: Assist with identifying gaps and making adjustments to schedules to address those gaps Identify gaps and assist with adjustments to current schedules Monitor real-time reports related to service level to ensure call center achieves goals Monitor call volume and identify trends to assist agents to clear out call queues Monitor adherence and identify unexpected staffing gaps due to absences Analyze call spikes, identify reasons and include in future forecasts Assist with managing system outages for call centers Assist in determining vacation/holiday allocation Coordinate scheduling of all offices Assist with routine reports

Keywords: Centene Coproration, El Paso , Workforce Coordinator, Other , El Paso, Texas

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