PC/LAN Specialist II

Company: City of El Paso, TX
Location: El Paso
Posted on: April 22, 2024

Job Description:

Salary : $50,200.00 - $78,270.00 Annually

Location : Various Locations within the City of El Paso, TX

Job Type: Unclassified

Job Number: U4240-0424

Department: El Paso Water Utilities

Opening Date: 04/18/2024

Closing Date: 4/23/2024 11:59 PM Mountain

FLSA: Exempt

Requirements

MOS Code: None

Education and Experience: An Associate's degree or higher in Computer Information Systems, Microcomputer Technology or a related field, and two (2) years of wide area and local area network hardware and software support experience.

Licenses and Certificates: Must have current Computing Technology Industry Association A+ certification at time of application. Must obtain Computing Technology Industry Association Network+ certification within one (1) year of appointment. Some positions may require a valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment.

Special Requirements: Be available for work beyond standard workday or workweek hours as necessary
General Purpose

Under general supervision, provide complex, specialized technical support for personal computers and local area networks.
Typical Duties

Provide complex technical support to clients in support of their daily business functions. Involves: Set up clients with e-mail and creating shares to make resources available on the network. Verify network data access requests before providing access to network resources. Ensure system is secure from unauthorized computer access. Meet with clients to evaluate and identify user needs, and conduct client training on newly installed hardware and software systems.

Assisting in support of client local area networks. Involves: Provide network support, install and configure new software on personal computers, and monitor network error logs. Configure network operating system for efficient performance. Troubleshoot and correct system problems. Identify source of hardware or software problems and take appropriate corrective action. Document all trouble reports in help desk software or in site binders.

Research and evaluate new software packages or new hardware platforms and provide advanced technical support to other staff. Involves: Develop scripts or implement utilities to automate or assist in automating tasks. Run tests and debug to ensure system runs correctly. Participate as a team member on projects. Act as project lead on small-to medium personal computer related projects, as assigned.

Provide professional staff assistance to department management by coordinating day-to-day internal operations, if assigned. Involves: Prepare schedules for multiple concurrent projects. Arrange for timely availability of resources. Balance functional activities of participating units. Expedite work flow to meet completion commitments. Facilitate resolution of conflicting priorities. Act as project team leader or substitute unit supervisor as authorized. Engage in database, web site or other end user applications programming and analysis as qualified.

Perform related duties as assigned. Involves: Work with various other technology departments at various local, state and federal agencies to ensure efficient computer use between systems. Substitute, if assigned, for immediate supervisor, subordinates or coworkers.
General Information

For the complete job description, click here.

Note: This is an unclassified contract position

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.

A resume and/or other documents will not be accepted in lieu of a completed application. Comments such as "See resume" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your resume will eliminate you from consideration for the position.

Determined by agreement

01

Do you have an Associate's degree or higher in Computer Information Systems, Microcomputer Technology or a related field?

• Yes
• No
  
  02
  
  Do you have the minimum of two (2) years of wide area and local area network hardware and software support experience?
  • Yes
  • No
    
    03
    
    Do you have a current Computing Technology Industry Association A+ certification?
    • Yes
    • No
      
      04
      
      Candidates will be evaluated based on the information provided on both the application and the completeness of the responses to the Supplemental Questions. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your r--sum-- will eliminate you from consideration for the position.
      • I acknowledge I have read and understand the above information.
        
        Required Question

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