PC/LAN Specialist II
Company: City of El Paso, TX
Location: El Paso
Posted on: April 22, 2024
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Job Description:
Salary : $50,200.00 - $78,270.00 Annually
Location : Various Locations within the City of El Paso, TX
Job Type: Unclassified
Job Number: U4240-0424
Department: El Paso Water Utilities
Opening Date: 04/18/2024
Closing Date: 4/23/2024 11:59 PM Mountain
FLSA: Exempt
Requirements
MOS Code: None
Education and Experience: An Associate's degree or higher in
Computer Information Systems, Microcomputer Technology or a related
field, and two (2) years of wide area and local area network
hardware and software support experience.
Licenses and Certificates: Must have current Computing Technology
Industry Association A+ certification at time of application. Must
obtain Computing Technology Industry Association Network+
certification within one (1) year of appointment. Some positions
may require a valid Texas Class "C" Driver's License or equivalent
issued by another state by time of appointment.
Special Requirements: Be available for work beyond standard workday
or workweek hours as necessary
General Purpose
Under general supervision, provide complex, specialized technical
support for personal computers and local area networks.
Typical Duties
Provide complex technical support to clients in support of their
daily business functions. Involves: Set up clients with e-mail and
creating shares to make resources available on the network. Verify
network data access requests before providing access to network
resources. Ensure system is secure from unauthorized computer
access. Meet with clients to evaluate and identify user needs, and
conduct client training on newly installed hardware and software
systems.
Assisting in support of client local area networks. Involves:
Provide network support, install and configure new software on
personal computers, and monitor network error logs. Configure
network operating system for efficient performance. Troubleshoot
and correct system problems. Identify source of hardware or
software problems and take appropriate corrective action. Document
all trouble reports in help desk software or in site binders.
Research and evaluate new software packages or new hardware
platforms and provide advanced technical support to other staff.
Involves: Develop scripts or implement utilities to automate or
assist in automating tasks. Run tests and debug to ensure system
runs correctly. Participate as a team member on projects. Act as
project lead on small-to medium personal computer related projects,
as assigned.
Provide professional staff assistance to department management by
coordinating day-to-day internal operations, if assigned. Involves:
Prepare schedules for multiple concurrent projects. Arrange for
timely availability of resources. Balance functional activities of
participating units. Expedite work flow to meet completion
commitments. Facilitate resolution of conflicting priorities. Act
as project team leader or substitute unit supervisor as authorized.
Engage in database, web site or other end user applications
programming and analysis as qualified.
Perform related duties as assigned. Involves: Work with various
other technology departments at various local, state and federal
agencies to ensure efficient computer use between systems.
Substitute, if assigned, for immediate supervisor, subordinates or
coworkers.
General Information
For the complete job description, click here.
Note: This is an unclassified contract position
Note: Applicants are encouraged to apply immediately. This position
will close when a preset number of qualified applications have been
received.
Note: Applicants with a foreign degree must have all relevant
documents translated and evaluated by a College, University, or
Credentials Evaluation Services Department prior to submitting them
to the Human Resources Department.
A resume and/or other documents will not be accepted in lieu of a
completed application. Comments such as "See resume" are not
acceptable and will result in the application being considered
incomplete.
To qualify for this position, required experience, knowledge and
skills must be clearly stated on your application's employment
history. We do not use any information on your resume to review if
you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the
application, or copying/pasting directly from the job
specification, or responses referring to your resume will eliminate
you from consideration for the position.
Determined by agreement
01
Do you have an Associate's degree or higher in Computer Information
Systems, Microcomputer Technology or a related field?
02
Do you have the minimum of two (2) years of wide area and local
area network hardware and software support experience?
03
Do you have a current Computing Technology Industry Association A+
certification?
04
Candidates will be evaluated based on the information provided on
both the application and the completeness of the responses to the
Supplemental Questions. Failure to fully detail all experience and
job duties in the application, or copying/pasting directly from the
job specification, or responses referring to your r--sum-- will
eliminate you from consideration for the position.
Required Question
Keywords: City of El Paso, TX, El Paso , PC/LAN Specialist II, IT / Software / Systems , El Paso, Texas
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