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Technical Clerk

Company: Nationwide
Location: El Paso
Posted on: February 16, 2020

Job Description:

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!

Job Summary

Performs technical and administrative support in accordance with standard procedures. Exercises independent judgment and knowledge within department/division and utilizes a general understanding of other functions. Maintains records, prepares reports, verifies information and resolves common problems.

About Us
Nationwide is a leader in the insurance and financial services industry in America. We are #73 on the Fortune 100 company ranking with a mission to keep our members, their loved ones, and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That's how we win Gallup's Great Workplace Award year after year and why we're ranked #57 among Fortune's 100 Best Companies to Work For.

Your Team

Our claims team continues to grow and we are looking to add exceptional Technical Clerk Associates to support executing our mission of providing extraordinary care for our members. We have FUN here working together as a TEAM while also valuing individual contributions.

About You

  • You excel at multitasking and using multiple systems and screens
  • You learn quickly and are eager to learn new skills
  • Resilient; up for embracing the challenges of a dynamic, ever changing environment
  • You have excellent communication skills and are comfortable speaking to internal clients via phone
  • You are a self- starter eager to take on new challenges
  • You are process driven and enjoy a fast paced environment

    B2

    May be seated in SAT or Grandview

    Job Responsibilities :

    1. Performs varied clerical duties requiring knowledge of general department/division and organizational practices and procedures.

    2. Utilizes personal computer, calculator, typewriter and other standard office equipment for recording, storing, retrieving and presenting information.

    3. Maintains records and checks data for control purposes. Compiles and distributes standard reports which may be technical in nature from a variety of sources within and outside of department.

    4. Assists in answering telephones; takes messages and/or redirects calls; responds to routine questions; explains routine policies and procedures as necessary.

    5. May serve as PROFS Local Assistant or Lotus Notes support: trains new employees, maintains processes IDs, serves as first contact for problems, registers employees for classes, etc.

    6. May assist in meeting room set up as requested by customers in locations where this service is requested

    7. Performs other job-related duties as assigned.

    Minimum Job Requirements :

    Education : High school studies; technical school studies in personal computing and software usage.

    Experience : Two years in general office environment that includes writing, proofing, and use of basic mathematics. Prefer one year of personal computing and experience in a related function area.

    Knowledge : General office practices and procedures, basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.

    Skills : Operate personal computer and related software. Basic keyboarding skills. Oral and written communication skills used for interaction with all levels of employees and/or external sources. Perform basic math and operate calculator. Ability to set work priorities and recommend solution to general work-related issues. Ability to operate standard office equipment and create/maintain filing systems.

    Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Director and Human Resources Representative

    Job Conditions :

    Working Conditions : Normal office environment. Frequent periods of sitting/keying at PC/CRT. Light lifting for file storage. May be moving light meeting room furniture. Overtime as required (non-exempt).

    ADA : The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

    Overtime Eligibility: Eligible (non-exempt)

    Job Description Summary

    JOB SUMMARY: Performs technical and administrative support in accordance with standard procedures. Exercises independent judgment and knowledge within department/division and utilizes a general understanding of other functions. Maintains records, prepares reports, verifies information and resolves common problems.

    Job Description

    Reports To : Director/Manager/Supervisor/Team Leader; no direct reports.

    Job Responsibilities :

    1. Performs varied clerical duties requiring knowledge of general department/division and organizational practices and procedures.

    2. Utilizes personal computer, calculator, typewriter and other standard office equipment for recording, storing, retrieving and presenting information.

    3. Maintains records and checks data for control purposes. Compiles and distributes standard reports which may be technical in nature from a variety of sources within and outside of department.

    4. Assists in answering telephones; takes messages and/or redirects calls; responds to routine questions; explains routine policies and procedures as necessary.

    5. May serve as PROFS Local Assistant or Lotus Notes support: trains new employees, maintains processes IDs, serves as first contact for problems, registers employees for classes, etc.

    6. May assist in meeting room set up as requested by customers in locations where this service is requested

    7. Performs other job-related duties as assigned.

    Minimum Job Requirements :

    Education: High school studies; technical school studies in personal computing and software usage.

    Experience: Two years in general office environment that includes writing, proofing, and use of basic mathematics. Prefer one year of personal computing and experience in a related function area.

    Knowledge: General office practices and procedures, basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.

    Skills: Operate personal computer and related software. Basic keyboarding skills. Oral and written communication skills used for interaction with all levels of employees and/or external sources. Perform basic math and operate calculator. Ability to set work priorities and recommend solution to general work-related issues. Ability to operate standard office equipment and create/maintain filing systems.

    Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Director and Human Resources Representative

    Job Conditions :

    Working Conditions: Normal office environment. Frequent periods of sitting/keying at PC/CRT. Light lifting for file storage. May be moving light meeting room furniture. Overtime as required (non-exempt).

    ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.

    Overtime Eligibility: Eligible (non-exempt)

Keywords: Nationwide, El Paso , Technical Clerk, IT / Software / Systems , El Paso, Texas

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