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Trainer I- Member Services

Company: Centene Coproration
Location: El Paso
Posted on: July 14, 2019

Job Description:

Description: Position Purpose: Responsible for developing and conducting a variety of training programs and/or auditing tools for member services contact center employees. Primary focus will be executing training for Complex Health Care Team. Conduct training needs analyses to determine specific training needs for department staff Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids Evaluate effectiveness of training programs, including cost and benefit analyses Research, analyze and recommend external training programs Maintain records of training activities and employee progress Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management Assist with revisions to policy and procedures and/or work process development May be required to travel up to 30%

Keywords: Centene Coproration, El Paso , Trainer I- Member Services, Human Resources , El Paso, Texas

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