Operations Trainer/Team Leader (Temporary)

Company: Hinduja Global Solutions
Location: El Paso
Posted on: June 22, 2022

Job Description:

TheTrainer/Team Leader (Dual role) is responsible for providing effective education and guidance while developingand supporting a customer-focused learning environment that meets business,client and employee needs.
PrincipalDuties and Responsibilities: 1.




Research, develop, implementand maintain client program learning and development curricula, methods andprocesses databases, processes and records.
This includes but is not limited to lesson planning, curriculum,testing, evaluations and class management. 2.
Participate in call calibrations, partnerwith the client program--------s Quality Assurance professional and conduct individualcall observations in order to assess and measure learning and development curriculato ensure they are relevant to the needs of the changing business. 3.
Develop andestablish learning and development strategies to align with HGS business strategiesand lead initiatives in implementing. 4.
Coach anddevelop customer service representatives to ensure high degree of measurablesuccess. 5.
Assist with learning and developmentintra-department and/or HGS cross-functional activities as needed. 6.
Promote anddemonstrate customer advocacy and the importance of best-in-class customerexperiences to all levels of the organization.


Theabove statements are intended to indicate the general nature and level of workbeing performed by employees within this classification.
They are not intended to be an exhaustivelist of all responsibilities, duties and skills required of employees assignedto this job.
Employees in this job mayperform other duties as assigned.
Inaddition to the above, all HGS employees are expected to:
* Promote teamwork andcooperative effort.
* Help train andgive guidance to other HGS employees.
*Maintain a clean, safe, and unobstructed work area, and practice good safetyhabits.
* Provide internal and externalcustomers with the highest quality service.

MinimumjOB Requirements: (Education, Experience,Skills) -- -







BA/BS in Education, Business, Communications or related field orrelated experience is preferred -- -







1 -----" 3 years of experience in a leadership role in Learning and Developmentor Training, including at least 1 year in curriculum development andimplementation -- -







Demonstrated ability to use effective oral and written communicationskills to
influence and interact at alllevels of the organization -- -







Demonstrated ability to apply current instructional design and learningdevelopment theories, principles and adult motivation and learning techniquessuch as web-based, computer-based, instructor-led, virtual classroom andperformance support -- -







Intermediate knowledge of Microsoft Office applications.
Multimedia development solutions and otheraudio/video production tools preferred -- -







Demonstrated strong analytical and planning skills, with the ability towork well in a collaborative team environment -- -







Self-motivatedprofessional with the ability to accept challenges and work well in afast-paced, dynamic environment -- -







Demonstrated ability to lead, motivate, and develop work team towardsimproved performance -- -







Basic knowledge of call center management systems and terminologypreferred PandoLogic. Keywords: Quality Control / Quality Assurance Specialist, Location: El Paso, TX - 79929

Keywords: Hinduja Global Solutions, El Paso , Operations Trainer/Team Leader (Temporary), Human Resources , El Paso, Texas