ElPasoRecruiter Since 2001
the smart solution for El Paso jobs

Customer Retention Rep-Work at home $13 Hr.

Company: Alorica
Location: El Paso
Posted on: October 14, 2020

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that's why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k)
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that's when we?re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Equal Opportunity Employer ? Veterans/Disabled

Keywords: Alorica, El Paso , Customer Retention Rep-Work at home $13 Hr., Human Resources , El Paso, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Human Resources Jobs


Recruiter
Description: Job Title:RecruiterJob DescriptionThe Recruiter ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This (more...)
Company: Concentrix
Location: Las Cruces
Posted on: 10/20/2020

Executive Recruiter
Description: Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, (more...)
Company: Anthem, Inc
Location: El Paso
Posted on: 10/20/2020

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Las Cruces
Posted on: 10/17/2020


Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you (more...)
Company: Army National Guard
Location: Las Cruces
Posted on: 10/18/2020

Customer Retention Rep-Work at home $13 Hr.
Description: GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world's biggest brands with tens (more...)
Company: Alorica
Location: El Paso
Posted on: 10/14/2020

Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you (more...)
Company: Army National Guard
Location: El Paso
Posted on: 10/17/2020

Home Based Recruiting Specialist
Description: Health and Dental Benefits Discount Company is expanding new markets and is seeking Benefits Specialist and Recruiters
Company: Living Healthy
Location: Las Cruces
Posted on: 10/17/2020

Sales Representative Express Employment Professionals
Description: Top Job Located in El Paso, TX Salary: DOESales Representative at Express Employment ProfessionalsDoes the following describe you Personable, determined, and driven to make a difference. You can see (more...)
Company: Express Employment Professionals
Location: El Paso
Posted on: 10/18/2020

Human Resources Specialist
Description: When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you (more...)
Company: Army National Guard
Location: El Paso
Posted on: 10/25/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds