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Work At Home-Customer Service Representative-Healthcare

Company: Sagility India Private Ltd
Location: Canutillo
Posted on: June 11, 2024

Job Description:

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work At Home-Customer Service Representative-Healthcare

Job Description:

Join Our Team and S.O.A.R!

S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for a Customer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include :

  • $15.00/hr Non-Bilingual
  • $16.00/hr Bilingual
  • Performance incentives
  • Paid training within a state-of-the-art video training environment
  • A comprehensive health plan after 90 days of employment
  • Employee wellness and engagement programs
  • A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative Responsibilities:
    • Answer all incoming calls promptly and manage them both effectively and efficiently
    • Conduct research to provide the most effective solution to resolve customer issues.
    • Document all calls
    • Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
    • Work to achieve daily team quality and customer satisfaction goals
      What we are looking for:

      The ideal Sagility candidate will possess the following characteristics:
      • Unwavering commitment to giving perfect effort
      • Punctual and dedicated
      • Thrives in a fast-paced environment
      • Comfortable navigating between various applications on a computer
      • Drive to exceed expectations
      • Build current skillset
      • Must have a positive attitude
      • Previous healthcare experience a plus
      • Previous experience in claims a plus Requirements:
        • 18 years of age or older
        • High School Diploma or equivalent
        • 1 year in 1 Job, preferably in a customer service environment
        • Reliable Attendance- No Missed Time in First 90 days
        • Ability to type 25 wpm
        • Proven oral and written communication skills
        • Comfort with desktop computer system
        • Ability to work independently
        • Hardwired internet connection with speeds greater than 10MB upload and 25MB download for work at home (training)
        • Secure, private work area at home
        • Flexibility in schedule availability-Hours of Operation Monday-Friday

          An Equal Opportunity Employer/Vet/Disability

          Location:

          Work@Home USAUnited States of America

Keywords: Sagility India Private Ltd, El Paso , Work At Home-Customer Service Representative-Healthcare, Hospitality & Tourism , Canutillo, Texas

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