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Sr. Customer Service Reps NEEDED!!

Company: Hcl America Solutions Inc
Location: El Paso
Posted on: May 15, 2024

Job Description:

*Enjoy Helping others? Customer Service and/or Call Center Experience? HCL America Solutions is looking for you!!**This position is Full Time & looking to START SOON- 03-June-2024!! This is a remote position, However you will be required to attend a 4 week training onsite. **Anyone nearby or residing in El Paso, TX are encouraged to apply.***Summary:* HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external).* Examples of contact types would include, but are not limited to account management, general queries, scheduling appointments, reporting adverse events, and special situations. Product description, trouble inquires, Up Sales, and donations.**Business Hours*: *Shifts*: 9am - 6pm, Monday - Friday, every other Saturday 9am - 6pm (No calls on the weekend) (40 Hours per week)**Program Hire Requirements:** Previous call center experience is preferred or strong customer service focused work history.* Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously.*Skills Needed:** HS/GED* Call Center Exp./Knowledge* Work From Home experience* Typing/Computer Navigation* Social Media Knowledge* Active Listening Skills/Data EntryThis is an exciting opportunity for an experienced customer service professional to join our team. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.*If you are interested in hearing more about this AMAZING opportunity starting soon, please apply today!*HCL America Solutions is an Equal Opportunity Employer - EOE, M/F, D/V.https://www.hcltech.com/candidate-privacy-noticeJob Type: Full-timePay: $12.50 per hourExpected hours: 40 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Health insurance* On-the-job training* Paid time off* Professional development assistance* Vision insurance* Work from homeExperience level:* 1 year* 2 yearsShift:* 8 hour shift* Day shift* Evening shiftWeekly day range:* Monday to Friday* Rotating weekendsWork setting:* Call center* RemoteApplication Question(s):* Are you willing to undergo a background check?Education:* High school or equivalent (Required)Experience:* Customer Service: 2 years (Required)* Work From Home: 1 year (Preferred)* Call center: 1 year (Required)Location:* El Paso, TX (Required)Work Location: Remoteby Jobble

Keywords: Hcl America Solutions Inc, El Paso , Sr. Customer Service Reps NEEDED!!, Hospitality & Tourism , El Paso, Texas

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