Customer Service Supervisor
Company: Tenneco
Location: El Paso
Posted on: April 22, 2024
Job Description:
JOB TITLE: CUSTOMER SERVICE SUPERVISOR
LOCATION NAME: SYSTEMS PROTECTION, EL PASO, TEXAS
COUNTRY: USA
BUSINESS UNIT: PERFORMANCE SOLUTIONS
REPORTS TO: REGIONAL SUPPLY CHAIN MANAGER
DEPARTMENT: CUSTOMER SERVICE - SUPPLY CHAIN
RESPONSIBILITIES:
Responsible for supervising employees engaged in customer service
activities. Directs, assigns, and expedites service work to ensure
Customer Satisfaction.
- Prepares technical and analytical reports for management to
monitor and make decisions regarding the plant's strategic planning
of customer demand.
- Collaborate with Sales to ensure Customer Satisfaction
- Supervises the Customer Service team to insure proper customer
coverage, response and communication with the manufacturing
plant.
- Address EDI Issues with EDI Team Support
- Works with materials and operations schedulers at the
manufacturing plant to properly promote the customer's requirements
and ensure that the communication between the plant and the
customers is effectively initiated.
- Trains others, as requested by the manager, within the
organization on the SAP System and the other critical systems used
in this function.
- Provides guidance to direct reports for complete and effective
problem resolution.
- Responsible for promoting and ensuring cross-training is
accomplished within the team
- Assists with projects as requested by manager and other
miscellaneous duties as business needs dictate.
- Participate in audits as the representative for the department
in regards to IATF16949 / AS9100 and other required audits /
certificates
- Participates in corrective actions including customer
concerns
- Adheres to and is complaint with all State and Federal Safety
Environmental laws.
ACCOUNTABILITY AND AUTHORITY LEVEL:
- Accountable for Adherence to the Zero Tolerance policy and
practice of refusing to tolerate or allow behavior defined by
Tenneco as unacceptable in terms of safety (e.g. "unsafe behavior"
meaning behavior that could lead to occupational injury or illness
to a plant employee, contractor or visitor).
- Accountable for complying with Environmental Health & Safety
Rules and Regulations.
- Must be able to understand what hazards are associated with
his/her position and how to minimize them. All accidents/injuries
no matter how slight must be reported to any member of management,
and/or Environmental Health & Safety Manager as soon as possible.
Will be required to wear required personal protective
equipment.
- Accountable for abiding by the El Paso's EH&S policy
endorsed by the local management, comply with the legal and other
requirements and operational controls established under its
EHSMS,
- AUTHORITY to enforce and implement Environmental Health &
Safety Rules, Regulations, corporate EHS directives and EHS
programs and systems at the El Paso facility.
- AUTHORITY to Stop and shutdown unsafe machine operation; unsafe
behaviors; and unsafe conditions. This includes but not limited to
any activity that does not conform to the EHS policy or may injure
his/her direct reports or other Tenneco employees, visitors,
contractors.
- Will work towards achieving established objectives, targets,
and conform to procedures consistent with the ISO 14001 and ISO
45001 standards.
- Other miscellaneous duties as business needs dictate or
assigned by the corporate EHS officials.
- Each employee has the authority to initiate action to prevent a
violation of the Tenneco Code of Conduct Policy.
EDUCATION:
Bachelor's Degree in Business or related field or Equivalent
Experience preferred
EXPERIENCE:
Minimum Experience and Competencies required .
- Strong Computer skills in Windows, Eagle and SAP as well as
knowledge of EDI language and transmissions required.
- At least (5) years' experience in Customer Service at a
manufacturing facility.
- Excellent communication skills
- Bilingual English/Spanish required
- Experience with SAP order entry system helpful
- Travel less than 25% of time
- Product / Process Knowledge Helpful
- Quotation Database knowledge
- ECRN's (Engineering Change Request) management experience
- Microsoft Office Suite (Excel, PowerPoint, Word) - Experience
level Intermediate to Excellent
- SAP experience with ECC6 and functions of Customer Service,
order entry; OTC (order to cash)
Nearest Major Market: El Paso
Keywords: Tenneco, El Paso , Customer Service Supervisor, Hospitality & Tourism , El Paso, Texas
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