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Customer Service Training Facilitator

Company: SPECTRUM
Location: El Paso
Posted on: May 13, 2022

Job Description:

JOB SUMMARYThe main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.MAJOR DUTIES AND RESPONSIBILITIESFacilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefsManage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needsPerform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)Perform all LMS prerequisite requirements and post-training duties including evaluationFollow facilitator guide to lead learners through appropriate activities, discussions and debriefsWith support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior changePursue development opportunities focused facilitation, learner engagement and classroom management excellenceShadow training end-users to gain deeper understanding of how training translates in the businessCoach learners on specific skills within a role, process or systemPerform other duties as requestedREQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishCritical thinking and analytical skillsAbility to prioritize and organize effectivelyAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to deal with the public in a professional mannerAbility to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)Familiarity with different learning approachesFeels comfortable presenting/training groups of individuals online and in personBilingual Spanish Preferred Required EducationAssociate's degree or equivalent combination of training and/or work experienceRequired Related Work Experience and Number of YearsTraining delivery experience in a formal or informal setting - 1Experience or equivalent in the functional area and or business unit - 3WORKING CONDITIONSOffice environment HTR313 308296 308296BR

Keywords: SPECTRUM, El Paso , Customer Service Training Facilitator, Hospitality & Tourism , El Paso, Texas

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