Customer Service Training Facilitator
Company: SPECTRUM
Location: El Paso
Posted on: May 13, 2022
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Job Description:
JOB SUMMARYThe main goal of this position is to facilitate
classroom learning, team meetings, and on-line sessions through a
variety of delivery methods. This is an entry level position that
requires 1 year of training experience and up to 3 years of
experience in the functional area or business unit.MAJOR DUTIES AND
RESPONSIBILITIESFacilitate learning to develop participants' skill
sets. This includes classroom instruction, team meetings, and
on-line Learning debriefsManage the classroom and participants
during training by tracking attendance, addressing inappropriate
behavior and documenting performance, both strengths and
development needsPerform all administrative duties including class
and lab preparation, schedule administration, and participant
record maintenance (e.g., test scores, evaluations and
attendance)Perform all LMS prerequisite requirements and
post-training duties including evaluationFollow facilitator guide
to lead learners through appropriate activities, discussions and
debriefsWith support of facilitator guide, provide feedback to
learners to aid with knowledge transfer and behavior changePursue
development opportunities focused facilitation, learner engagement
and classroom management excellenceShadow training end-users to
gain deeper understanding of how training translates in the
businessCoach learners on specific skills within a role, process or
systemPerform other duties as requestedREQUIRED
QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to
read, write, speak and understand EnglishCritical thinking and
analytical skillsAbility to prioritize and organize
effectivelyAbility to communicate orally and in writing in a clear
and straightforward mannerAbility to communicate with all levels of
management and company personnelAbility to deal with the public in
a professional mannerAbility to effectively utilize Microsoft
Office applications (Word, Excel, PowerPoint, Outlook)Familiarity
with different learning approachesFeels comfortable
presenting/training groups of individuals online and in
personBilingual Spanish Preferred Required EducationAssociate's
degree or equivalent combination of training and/or work
experienceRequired Related Work Experience and Number of
YearsTraining delivery experience in a formal or informal setting -
1Experience or equivalent in the functional area and or business
unit - 3WORKING CONDITIONSOffice environment HTR313 308296
308296BR
Keywords: SPECTRUM, El Paso , Customer Service Training Facilitator, Hospitality & Tourism , El Paso, Texas
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