Chat Customer Service Billing Agent
Location: El Paso
Posted on: May 12, 2022
Job DescriptionCompany Description
Jobs for Humanity is dedicated to building an inclusive and just
employment ecosystem. Therefore, we have dedicated this job posting
to individuals coming from the following communities: Refugee,
Neurodivergent, Single Parent, Blind or Low Vision, Ethnic
Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not
hesitate to register, even if you feel that this particular
opportunity is not the right fit for you.
Company Name: SpectrumJob Description
$20 per hour + shift differential for qualifying shifts!
JOB SUMMARYThrough web-chat communication tools, provides basic
customer support related to Charter services, including handling
billing inquiries and payments. This position focuses on improving
the overall customer experience and handles inbound customer
questions while promoting self-service whenever possible. Employees
in this role are responsible for establishing and maintaining
professional and positive relationships with customers on behalf of
Charter and ensuring issues are addressed consistently with company
policies and practices. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support
all efforts to simplify and enhance the customer experience.
Receive multiple simultaneous messages through web-chat and be
prepared to respond to inquiries in a manner that meets quality and
performance standards:Process customer orders in a courteous,
efficient and timely manner.Effectively present and discuss Charter
products and services.Convey an image of quality, integrity and
superior understanding regarding services.Manage customer
interactions professionally and efficiently.Effectively address
customer questions, complaints and concerns within the scope of
responsibility.Remain current and knowledgeable on every aspect of
supported product.Sell and upgrade company core Products in
accordance with company requirements and Subscriber needsSave
Subscribers from disconnecting Services whenever possible
Facilitate customer issue escalations to local management/support
as required. Determine necessity for field visits.
Accurately document customer account records based on actions
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and
effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.
REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to
read, write, speak and understand EnglishAbility to handle multiple
tasksStrong organization and time management skillsExcellent
interpersonal skillsExcellent written communication skillsMust be
able to work a variety of work schedules including days, nights,
weekends, and holidaysProficiency with PCs, Microsoft Office Suite
and general intranet navigation
EducationHigh school diploma or equivalent
Related Work ExperienceExperience working in cable operations
and/or telecommunications call center
PREFERRED QUALIFICATIONSSkills/Abilities and Knowledge1 year
previous customer service experienceAbility to effectively train
and offer guidance to other representativesTyping speed of 40WPM
preferredAbility to empathize with SubscribersDesire to deliver
superior Subscriber service
Related Work ExperiencePrevious customer service representative
WORKING CONDITIONSNormal office conditions
EOECharter Communications is an Equal Opportunity Employer -
Keywords: Humanity, El Paso , Chat Customer Service Billing Agent, Hospitality & Tourism , El Paso, Texas
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