Customer Service Supervisor - Video Repair
Location: El Paso
Posted on: May 11, 2022
Job DescriptionCompany Description
Jobs for Humanity is dedicated to building an inclusive and just
employment ecosystem. Therefore, we have dedicated this job posting
to individuals coming from the following communities: Refugee,
Neurodivergent, Single Parent, Blind or Low Vision, Ethnic
Minority, and the Previously Incarcerated.
If you identify with any of the following communities do not
hesitate to register, even if you feel that this particular
opportunity is not the right fit for you.
Company Name: SpectrumJob Description
Weekend and Evening Availability Required
Are you a proven leader looking for an exciting new leadership
Are you ready to take the next step in your career by developing a
top team of contact center service/support professionals?
Do you want to feel rewarded as a valued mentor in the leading edge
of technology? …Then joining Spectrum is the optimal way to move
YOUR CAREER FORWARD!
Spectrum is growing – This is the BEST time to bring your
leadership skills and expertise to the exciting field of
Spectrum believes that by providing our employees with a complete
array of benefits, we can help them take care of the people who
matter the most, both at work and at home. You will receive a total
compensation package that includes free internet, discounted video
and phone services, generous benefits including 401k with match
opportunity and many more!
MAJOR DUTIES AND RESPONSIBILITIESSupervises, organizes, mentors and
coaches customer care representatives and leads.Responsible for
directing and implementing a broad range of customer care
activities to include resolving complex or sensitive customer
complaints and difficult telephone calls.Develops and promotes a
customer-driven service culture in an effort to improve customer
satisfaction and retention.Participates in the performance review
of staff.Involved in the skill development of team members through
recurring coaching and training sessions.PREFERRED QUALIFICATIONS
AND EDUCATIONHigh School Diploma or (GED) equivalent required.
Bachelor's Degree preferred.
2-3 years of relevant leadership experience, including 1-3 years in
a lead position with proficient level of performance.
Bilingual preferred (English/Spanish).
Coaching and leading experience required.
Ability to manage and organize time effectively.
Excellent communication and analytical skills required.
Customer billing systems or troubleshooting tools preferred.
Current/Previous experience in Cable/High speed Data services
and/or experience in the Telecommunications industry preferred.
Keywords: Humanity, El Paso , Customer Service Supervisor - Video Repair, Hospitality & Tourism , El Paso, Texas
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