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Customer Service Rep - El Paso

Company: rndc
Location: El Paso
Posted on: January 16, 2022

Job Description:

b'Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and/or troubleshooting.\nRESPONSIBILITIES\n\xe2\x80\xa2 Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system.\n\xe2\x80\xa2 Obtains management approval for orders on allocated or \xe2\x80\x9cfrozen\xe2\x80\x9d products.\n\xe2\x80\xa2 Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleables and return authorizations.\n\xe2\x80\xa2 Input changes submitted by CAMs for Sam\xe2\x80\x99s and Costco.\n\xe2\x80\xa2 Input customer\xe2\x80\x99s \xe2\x80\x9cHardcoding\xe2\x80\x9d for sales personnel.\n\xe2\x80\xa2 Assist the Inventory Control manager with data entry on inventory counts.\n\xe2\x80\xa2 Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically).\n\xe2\x80\xa2 Assist with distribution of incoming mail.\n\xe2\x80\xa2 Functions as primary relief for the switchboard operator.\nQUALIFICATIONS\nHigh school diploma; one to three months related experience, and/or training preferred; or equivalent combination of education and experience. 10 key by touch. Ability to work overtime.\nWe are an Equal Opportunity employer.'

Keywords: rndc, El Paso , Customer Service Rep - El Paso, Hospitality & Tourism , El Paso, Texas

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