CS Team Manager I
Location: El Paso
Posted on: January 15, 2022
ADP is hiring a Client Service Team Manager.
Are you ready to grow your career and lead a team at an
established, respected, global company?
Are you empathic to client needs, the people you lead, and internal
partners to drive success?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
In this role, you will lead a team that serves as ADP's front-line
for solving clients' challenges -- including issue resolution,
answering questions, helping clients, training their users on ADP
technology, and more. You'll leverage your project management and
leadership expertise to assist in establishing the direction of
daily activities, ensuring efficient operations, and creating an
overall productive and enjoyable working environment for your
Adaptability, empathy, self-motivation, and organization skills are
must-haves in this job. You will need to balance your workload
while resolving any escalations from your team, focus on what's
important, and stay up-to-date on ADP and external policy changes.
In return, you can expect job satisfaction through leading a team
that saves the day for our clients. All while advancing your career
at a stable, highly-respected Fortune 250 company that prides
itself on its welcoming, inclusive workplace where you are valued
and supported. Things can move fast here, so the pace shouldn't
scare you. We still find time for a healthy dose of fun.
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans over the next ten years. Learn more about DEI at ADP on
our YouTube channel: http://adp.careers/DEI_Videos.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP , watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Lead the Daily Activities of Your Team. You will provide
leadership, guidance, and direction to team members and ensure they
complete work according to scheduled deadlines with attention to
quality standards, priorities, and overall goals. You will oversee
the use of standard process workflows by your team. You will also
track various productivity and performance standards to ensure that
established levels are achieved, especially during critical
activity periods. You will analyze team statistics and prepare
reports for your leadership.
Coach and Develop. You will train and mentor team members and
identify development needs across the team, working with your
leaders to coordinate additional training as needed. You will
evaluate associates on performance and complete performance
appraisals. You will work in collaboration with your team members
to establish Individual Development Plans. You will develop and
administer corrective action and performance improvement plans. You
will have hire/fire authority in conjunction with Human Resources,
and you may have oversight of Workforce Management to include
scheduling and succession planning. Manage escalations and resolve
clients' issues. You will manage escalated client issues and
provide direction to your team. You will use your strong
interpersonal skills and product knowledge to communicate with
customers and representatives to resolve issues. You will strive to
exceed client expectations in every interaction. You hold yourself
to the highest ethical standards and live ADP's core value of
"Integrity is Everything."
Implement Strategic Goals and Partner Internally. You will have an
enhanced understanding of your Business Unit's strategic goals and
will work to implement and achieve them. You will function as a
consultant and business partner to other groups within ADP and
collaborate with peers to establish best practices. You may
participate in task forces, strategic initiatives, stretch
assignments, and collaboration opportunities with other business
TO SUCCEED IN THIS ROLE : Required Qualifications
At least five years of client service experience
At least three years of people leadership experience
A college degree is great but not required. What's more important
is having the skills to do the job. If you don't have a college
degree, other acceptable experiences could include:
Experience noted above OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
Certifications including Fundamental Payroll Certification (FPC) or
Certified Payroll Professional (CPP).
Management experience in call center/service environment YOU'LL
LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Belong by joining one of nine Business Resource Groups to connect
globally with networks and allies who share common interests and
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship
opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and generating a lasting,
positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about. What are you waiting for? Apply
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, El Paso , CS Team Manager I, Hospitality & Tourism , El Paso, Texas
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