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Customer Service or Sales - Bilingual Spanish

Company: Progressive
Location: El Paso
Posted on: November 19, 2021

Job Description:

Customer Service or Sales - Bilingual SpanishJob Number: 183651Join one of FORTUNE's 100 Best Companies to Work For -!If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Texas.Job opportunities

  • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Bilingual Customer Service Representatives support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualifications
    • Two years of post-secondary education or higher
    • Instead of the above, two years of relevant work experience
    • Sales only: Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
    • Fluent in Spanish and English (speak and read)Training starts: January and February 2022Schedule: Most schedules will include a weekend day and evening hours after completion of trainingWork from home office requirements
      • Designated workspace free from noise and other distractions
      • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
      • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
      • All Progressive hardware you receive needs to be connected to a surge protector
      • High-speed internet access is at your expense unless otherwise required by lawCompensation
        • $16.85-19.65/hour, depending on experience
        • Gainshare bonus up to 16% of your eligible earnings based on company performance
        • An additional 10% when you work evening or weekend hours
        • Additional incentive if you have a Property & Casualty license
        • Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits
          • 401(k) with dollar-for-dollar company match up to 6%
          • Medical, dental & vision, including free preventative care
          • Wellness & mental health programs
          • Health care flexible spending accounts, health savings accounts, & life insurance
          • Paid time off
          • Paid & unpaid sick leave where applicable, as well as short & long-term disability
          • Parental & family leave; military leave & pay
          • Diverse, inclusive & welcoming culture with Employee Resource Groups
          • Career development & tuition assistanceEqual Opportunity Employer -2021 FORTUNE Media IP Limited. All rights reserved. Used under license.Job: Contact CenterPrimary Location: United States-Texas-El PasoSchedule: Full-timeEmployee Status: RegularWork From Home: Yes

Keywords: Progressive, El Paso , Customer Service or Sales - Bilingual Spanish, Hospitality & Tourism , El Paso, Texas

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