Customer Service Mgmt
Company: Sanmina Corporation
Location: El Paso
Posted on: November 19, 2021
Customer Service Mgmt 1
Customer Service Mgmt : Provides strategic leadership and direction
for the delivery of pre- and post-sales services and support to
clients/customers. Manages the activities of the team and is
responsible for staffing decisions, training and development, and
performance management of the staff. Manages all facets of customer
retention including participating in the resolution of customer
concerns and defining and developing a customer contact strategy.
Analyzes operational processes, escalation procedures and performs
training needs assessments for identifying opportunities for
service delivery improvements and value add to the
customer/clients. Develops customer service department procedures.
Liaises between customers and manufacturing, sales, field service,
order processing and accounting to resolve status, production,
delivery and billing inquiries. Reviews warranty claims. Develops
and manages return materials authorization (RMA) processes for
ensuring customer returns, exchanges, service and repairs are done
with speed and accuracy and all client/customer service delivery
issues are resolved. Manages market research to determine special
pricing for non standard items in the interests of ensuring
appropriate profit margins are reached and maintained. Selects,
develops, and evaluates personnel to ensure the efficient operation
of the function.
Meet established same-day on-time delivery goals.
Responsible for customer satisfaction by maintain daily/weekly
meeting with customers.
Maintain accuracy of customer's inventory.
Responsible for the direction of a team of 3+ employees, including
training, managing employees and providing feedback and positive
Monitor operations for compliance and solving day-to-day
Provide service information and adequate solutions to
Responsible for customer reporting, as well as thorough knowledge
of customers' products
Keywords: Sanmina Corporation, El Paso , Customer Service Mgmt, Hospitality & Tourism , El Paso, Texas
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