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Customer Service

Company: SuperCare Health
Location: El Paso
Posted on: May 5, 2021

Job Description:

Essential Duties: Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. Responsibilities:

  • Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
  • Maintains open communication with patients/clients and referral sources
  • Responds to patient/client questions and problems
  • Services walk in customers as needed
  • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
  • Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
  • Verifies medical necessity with physician
  • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
  • Verifies payer (with matrix), obtains authorization, expiration date
  • Verifies patient demographics and prior equipment usage with patient
  • Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
  • Enters data and each order (new or otherwise) in system accurately and in a timely manner
  • Processes closet and on call orders as received
  • Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
  • Process orders to shipping or dispatching for Technician or RT deliveries
  • Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
  • Attends all departmental meetings, company meetings, and in-services
  • Reports to work daily and is ready to work at the scheduled start time
  • Works Saturday assignment as needed or scheduled
  • Performs any other duties that may be requested by supervisor or management
  • Understand and adheres to all of SuperCare Health company policies
  • To remain knowledgeable to date on all products, guidelines and insurance coverage trends
  • Maintain a professional safe and clean work environment.
  • Understand and adheres to all of SuperCare Health company policies.
  • Perform all other duties as assigned and required
  • Must meet minimum of monthly goals Education and or Work Experience Requirements:
    • Experience with Medical Supply Company
    • Knowledge of diagnosis and Medical terminology
    • Excellent Customer Service skills
    • Detail oriented
    • Previous Management/Supervisor or Lead experience
    • Proficiency in Microsoft Word, Outlook, and PowerPoint
    • Experience in healthcare, medical and/or HME industry (preferred)
    • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
    • Strong organizational skills and detail oriented Location
      • Remote/ Telecommute available

Keywords: SuperCare Health, El Paso , Customer Service, Hospitality & Tourism , El Paso, Texas

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