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Library Customer Service Specialist - Temporary

Company: City of El Paso
Location: El Paso
Posted on: September 2, 2020

Job Description:

RequirementsThe City of El Paso is recruiting for two (2) Temporary Part-Time Library Customer Service Specialist positions.Please note: This is a temporary part-time position with no benefits.Education and Experience: A High School diploma or GED, and one (1) year of general office or clerical experience involving public contact experience.Licenses and Certificates: Some positions may require a Texas Class "C" Driver's License or equivalent from another state.City of El Paso Furlough Employees - please note, acceptance to a temporary position may affect your employment and pension benefits.General PurposeUnder general supervision, provide customer service in the use of the Library. Provide operation support of the organization's Circulation System and designated routine clerical and technical services in area of assignment.Typical DutiesProvide customer service and assist patrons in assigned area. Involves: Respond to inquiries and requests for library materials, services, and information. Proactively provide customer service and assist patrons through various aspects of utilizing the Library, including the Public Access Catalog (PAC), copiers, printers, and checkout of library materials. Answer reference inquiries, assist reference desk staff in responding to information. Resolve customer account disputes through interviewing methods, analyzing account information, investigating facts, communicating about the situation with patron, and recommending appropriate resolution. Respond to circulation related inquiries utilizing available electronic technology such as telephone or the internet. Responsible for trouble shooting basic technology problems. Inform patrons of library rules and policies. Instruct patrons in use of library equipment, software and computers. Reserve books or other library materials upon request of patrons. Explain upcoming or current programs and services. May serve as an Acceptance Agent and assist with the processing of passport applications. Keep abreast of changes in procedures, protocols and services.Perform outreach activities and promote and deliver library programs. Involves: Participate in programming activities by assisting in setting up and dismantling displays, exhibits, preparing meeting rooms, and assisting in provision of classes or story time events. Promote library usage, programs, and services for assigned area and Library System. Maintain activity bulletin boards. Assist with setup and display of location special events. Assist with publicizing promotional materials for the library such as brochures, local news releases, and displays as directed by supervisor.Perform material collection, sorting, shelving and repair assignments. Involves: Collect materials from book drops. Sort, discard, or repair damaged or outdated materials and books. Shelve materials according to Dewey Decimal System and shift materials on shelves or rack to maximize use of space. Review reading shelves to ensure books are in proper order. Prepare and process materials and periodicals for shelving or transfer to various branches or library locations.Perform general administrative support for library functions. Involves: Deliver and pick up items as required. Order, receive, catalogue and distribute library materials. Input orders with major vendors using automated or manual system. Receive, unpack and verify deliveries content against purchase orders and invoices and release for payment. Adjust funding to reflect price changes and discounts. Verify compliance with vendor contracts. Cancel unfulfilled orders, correct wrong or damaged orders and update database. Assign classification numbers to materials in accordance with prescribed classification criteria. Implement cataloging procedures associated with computerized cataloging systems. Monitor library equipment to ensure proper operation. Photocopy, type, file and maintain records, files and databases. Answer phones, receive, count and deposit monies.General InformationFor complete job specification, click here.Salary: $11.73 per hourPlease note: This is a temporary part-time position with no benefits.Please note: Employment is predicated on state grant funding.Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Keywords: City of El Paso, El Paso , Library Customer Service Specialist - Temporary, Hospitality & Tourism , El Paso, Texas

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