ElPasoRecruiter Since 2001
the smart solution for El Paso jobs

Call Center/Customer Service Representative

Company: Alorica
Location: El Paso
Posted on: January 16, 2020

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

* Maintains and updates customer information as necessary

* Calmly attempts to resolve and de-escalate any issues

* Escalates calls to supervisor when necessary and appropriate

* Responds to requests for assistance and/or possible processing of credit card authorizations

* Tracks call-related information for auditing and reporting purposes

* Provides feedback reports on call issues related to downtime and/or training issues

* Upsells to customers as necessary

WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:* Paid training

* Flexible training schedules

* Medical and dental benefits

* Paid time off

* Paid holiday and sick time

* Retirement planning options (401(k))

* Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.So what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:* High School Diploma or GED required; college degree preferred

* Customer service experience a plus

* Phone-related customer service a major plus

* Familiarity with Microsoft Windows, Word, and Excel applications

* Bilingual language skills a plus

Knowledge, Skills and Abilities:* Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

* Ability to use phone and computer systems

* Excellent oral and written communication skills

* Strong listening/comprehension skills

* Ability to stay composed and objective

* Conversational, patient and confident, with a positive attitude

WORKING CONDITIONSWork Environment* A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

* Constant usage of phone and computer systems

Physical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.About Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, El Paso , Call Center/Customer Service Representative, Hospitality & Tourism , El Paso, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cook PRN - Food and Nutrition
Description: Job Details Company Overview Memorial Medical Center Responsible for the proper and accurate setup of regular
Company: MEMORIAL MEDICAL CENTER
Location: Las Cruces
Posted on: 01/21/2020

shift supervisor - Store# 13700, US-54 AND TRANSMOUNTAIN
Description: Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks (more...)
Company: Starbucks
Location: El Paso
Posted on: 01/21/2020

Operations Specialist - S
Description: What you'll do...JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with (more...)
Company: H&R BLOCK
Location: El Paso
Posted on: 01/19/2020


Retail Merchandiser
Description: Driveline is currently seeking motivated and career-minded candidates to join its national network of retail merchandisers. We owe our continued success to the hard working, intelligent and innovative (more...)
Company: Driveline Retail Merchandising
Location: El Paso
Posted on: 01/19/2020

Room Service Ambassador PRN - Food and Nutrition
Description: Job Details Company Overview Memorial Medical Center Assists the
Company: MEMORIAL MEDICAL CENTER
Location: Las Cruces
Posted on: 01/21/2020

barista - Store# 02979, MESA & KERBEY
Description: Job Summary and Mission This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing (more...)
Company: Starbucks
Location: El Paso
Posted on: 01/21/2020

Receptionist
Description: What you'll do...Do people think of you as friendly Are you able to work in a fast-paced environment .H R Block is seeking customer-centric seasonal Receptionists who can work in multiple locations with (more...)
Company: H&R BLOCK
Location: Las Cruces
Posted on: 01/19/2020

barista - Store# 06642, GEORGE DIETER & I-10
Description: Job Summary and Mission This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing (more...)
Company: Starbucks
Location: El Paso
Posted on: 01/21/2020

Part-time Nabisco Retail Merchandise Stocker - El Paso, TX
Description: Part-time Nabisco Retail Merchandise Stocker - El Paso, TX Mondelz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with (more...)
Company: Mondelez International
Location: El Paso
Posted on: 01/21/2020

Delivery Driver
Description: Summary and Essential DutiesThis position is responsible for driving trucks over established route to safely and efficiently deliver products and render services. br br Essential Duties: br br (more...)
Company: Shamrock Foods
Location: Las Cruces
Posted on: 01/21/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

El Paso RSS job feeds