General Manager

Company: Hyatt Hotels Corporation
Location: El Paso
Posted on: May 9, 2025

Job Description:

Hyatt is a place of learning - similar to a university. The company offers many opportunities for professional and personal growth.Grounded in our Purpose to "care for Peopleso they can be their Best," a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.With passion, care, and a strong work ethic, Hyatt General Managers actively engage all stakeholders to listen, learn, and lead a team focused on building brand loyalty and positive guest experiences.This Position Overview provides transparency into the role and encourages development and career planning for those pursuing a career as a General Manager.Hyatt General Managers embody the Hyatt brand experience and culture in their interactions with customers, guests, colleagues, and owners. They are accountable to:

• Oversee the overall strategy, performance, and profitability of the property, ensuring excellence in operations.
• Align with Hyatt's core values to maximize revenue and profit opportunities while managing the property asset effectively.
• Lead with integrity, building trust and cultivating positive experiences for guests and colleagues.
• Continuously seek improvements across all areas of the property and adapt to rapidly changing environments.
• Demonstrate Hyatt's values by delivering excellence in guest experience and hotel performance.Operations & Business Acumen

• Manage owners' assets focusing on maximizing returns and communicating Hyatt's value proposition.
• Develop and implement a multi-year business strategy aligned with brand positioning.
• Maintain positive relationships with property ownership.
• Utilize data insights for informed decision-making.
• Understand financials, including departmental P&Ls, and oversee financial reporting, forecasting, and planning.
• Improve current practices to meet guest and customer quality expectations.
• Optimize sales and revenue strategies for growth and profitability.
• Ensure the property is well-maintained to preserve asset value.
• Lead capital planning and utilize owner's capital effectively.
• Embrace technology and digital initiatives to enhance performance and connectivity.
• Ensure safety for colleagues and guests.
• Align property operations with brand standards and promote environmental sustainability.Experiment to Improve
  • Balance needs of property leaders, colleagues, guests, owners, and the community.
  • Adapt to change and explore new revenue opportunities.
  • Exercise sound judgment and decision-making.
  • Use data to solve problems, test ideas, and measure impact.
  • Drive meaningful change by focusing on areas with significant impact.
  • Approach challenges with a test-and-learn mindset.Drive for Impact
    • Communicate effectively with diverse audiences.
    • Execute strategic vision through property leadership.
    • Build accountability and achieve shared goals.
    • Resolve system and process issues quickly to ensure seamless guest experiences.
    • Foster collaboration across teams to advance business objectives.
    • Proactively plan and lead, even in ambiguous or stressful situations.Develop Talent
      • Implement Hyatt's talent strategies to recruit, develop, and retain an inclusive workforce.
      • Support colleagues in representing the brand through authentic service.
      • Delegate effectively to develop others' skills.
      • Mentor and coach future leaders.
      • Identify development opportunities for promising talent.
      • Engage with the community and build a talent pipeline.
      • Monitor and improve colleague engagement.Champions Hyatt's Purpose & Culture
        • Model Hyatt's values: empathy, integrity, respect, inclusion, experimentation, and wellbeing.
        • Listen actively and respond with compassion.
        • Foster an inclusive, fair workplace where everyone feels valued.
        • Encourage colleagues to participate in the property's culture and success.
        • Support colleagues in balancing demands and practicing self-care.
        • Maintain honesty, openness, and ethical conduct.Qualifications
          • Previous General Manager experience is preferred.
          • Effective communication skills, both oral and written.
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Keywords: Hyatt Hotels Corporation, El Paso , General Manager, Executive , El Paso, Texas