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Case Manager - Team Lead

Company: iParametrics LLC
Location: El Paso
Posted on: March 15, 2023

Job Description:

The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services.The primary goal of ORR care is to place children in family settings that are safe and will remain safe for the child. Within the ORR network, case managers act as family reunification specialists. Case managers drive the reunification process, which requires developing quality relationships with UCs, potential sponsors, and family in home countries; uncovering and addressing gaps and inconsistencies in stories that might point to situations of trafficking or other insecure placements; and supporting sponsors through the sponsor-vetting process so that UCs are reunified as quickly as possible.In support of this program, iParametrics will provide on-site case management services. Case managers navigate the barriers to reunification posed in each case, while developing quality relationships with the youth, sponsor, and family in the home country. These relationships are at the core of meeting the needs and best interests of UCs, and to the trauma-responsive care that many children require.Responsibilities:

The Lead Case Manager will be responsible for overseeing a team of 8 case management personnel delivering the reunification mission for unaccompanied children in the care of ACF and HHS ORR.The Team Leader will be responsible for direct oversight and supervision of all case managers within their unit. This includes ensuring consistent processes and procedures are followed to allow for safe and timely reunification of the childThis individual will ensure that all assigned cases are allocated appropriately, with each case manager being responsible for the appropriate number of children and reunification cases to meet the ACF reunification timeline requirements based on the complexity of the caseThe Team Lead will provide additional QA/QC, identify areas of improvement and training, and address any issues with their case management team in a safe and timely fashionExpectations are that this person will have a deep understanding of the Flores Settlement Agreement, and overall responsibilities of the case management team in helping the child reunify or be transferred to a more permanent locationThis position provides case management and counseling services to patients and their families while assisting the patient's social adjustment. Applying a person-centered approach, the case manager is responsible for scheduling, leading and actively collaborating with the UC to conduct meetings and assessments to ensure the provision of services. - Responsible for all care management duties and providing comprehensive care coordination. - Ensure integration of all needed and preferred supports and services. - Ensure timely submission of all documentation (Life Plan, Progress notes etc.) in accordance with regulated time frames. Case Managers should demonstrate the skills and ability to demonstrate diplomacy and discretion to effectively negotiate and resolve issues with minimal assistance.Analyzing information and appraising the interest of patients while promoting positive community relations and acting as unit managers in their absence.Minimum Requirements:
Master's degree in the behavioral sciences, human services or social services fields or bachelor's degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience.Bachelor's degree from an accredited university in behavioral sciences, human services, or social service fields. Must have at least one year of experience working with child welfare standards, best practices, or quality assurance or compliance. - Proficiency with health-related computer applications. - Compassionate, with strong communication skills including verbal and written communication skills, along with strong interpersonal and organizational skills. - Must be fluent in English and Spanish.iParametrics is an Equal Opportunity Employer. We are committed to a work environment that supports and respects all individuals without discrimination on the basis of race, color, religion, national origin, age, sex, pregnancy, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Powered by JazzHR

Keywords: iParametrics LLC, El Paso , Case Manager - Team Lead, Executive , El Paso, Texas

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