Case Manager - Team Lead
Company: iParametrics LLC
Location: El Paso
Posted on: March 15, 2023
Job Description:
The US Department of Health and Human Services (HHS),
Administration for Children and Families (ACF), and the Office of
Refugee Resettlement (ORR) historically cares for Unaccompanied
Children (UC) crossing into the United States. As required by the
Flores Settlement Agreement, ORR must deliver safe, child-friendly
care for these children. ORR needs a trusted partner to manage and
provide a full spectrum of services.The primary goal of ORR care is
to place children in family settings that are safe and will remain
safe for the child. Within the ORR network, case managers act as
family reunification specialists. Case managers drive the
reunification process, which requires developing quality
relationships with UCs, potential sponsors, and family in home
countries; uncovering and addressing gaps and inconsistencies in
stories that might point to situations of trafficking or other
insecure placements; and supporting sponsors through the
sponsor-vetting process so that UCs are reunified as quickly as
possible.In support of this program, iParametrics will provide
on-site case management services. Case managers navigate the
barriers to reunification posed in each case, while developing
quality relationships with the youth, sponsor, and family in the
home country. These relationships are at the core of meeting the
needs and best interests of UCs, and to the trauma-responsive care
that many children require.Responsibilities:
The Lead Case Manager will be
responsible for overseeing a team of 8 case management personnel
delivering the reunification mission for unaccompanied children in
the care of ACF and HHS ORR.The Team Leader will be responsible for
direct oversight and supervision of all case managers within their
unit. This includes ensuring consistent processes and procedures
are followed to allow for safe and timely reunification of the
childThis individual will ensure that all assigned cases are
allocated appropriately, with each case manager being responsible
for the appropriate number of children and reunification cases to
meet the ACF reunification timeline requirements based on the
complexity of the caseThe Team Lead will provide additional QA/QC,
identify areas of improvement and training, and address any issues
with their case management team in a safe and timely
fashionExpectations are that this person will have a deep
understanding of the Flores Settlement Agreement, and overall
responsibilities of the case management team in helping the child
reunify or be transferred to a more permanent locationThis position
provides case management and counseling services to patients and
their families while assisting the patient's social adjustment.
Applying a person-centered approach, the case manager is
responsible for scheduling, leading and actively collaborating with
the UC to conduct meetings and assessments to ensure the provision
of services. - Responsible for all care management duties and
providing comprehensive care coordination. - Ensure integration of
all needed and preferred supports and services. - Ensure timely
submission of all documentation (Life Plan, Progress notes etc.) in
accordance with regulated time frames. Case Managers should
demonstrate the skills and ability to demonstrate diplomacy and
discretion to effectively negotiate and resolve issues with minimal
assistance.Analyzing information and appraising the interest of
patients while promoting positive community relations and acting as
unit managers in their absence.Minimum Requirements:
Master's degree in the behavioral
sciences, human services or social services fields or bachelor's
degree and at least 3 years progressive employment experience that
demonstrates supervisory and case management experience.Bachelor's
degree from an accredited university in behavioral sciences, human
services, or social service fields. Must have at least one year of
experience working with child welfare standards, best practices, or
quality assurance or compliance. - Proficiency with health-related
computer applications. - Compassionate, with strong communication
skills including verbal and written communication skills, along
with strong interpersonal and organizational skills. - Must be
fluent in English and Spanish.iParametrics is an Equal Opportunity
Employer. We are committed to a work environment that supports and
respects all individuals without discrimination on the basis of
race, color, religion, national origin, age, sex, pregnancy,
marital status, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local
laws.Powered by JazzHR
Keywords: iParametrics LLC, El Paso , Case Manager - Team Lead, Executive , El Paso, Texas
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