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Account Manager

Company: ITS: International Transportation Services
Location: El Paso
Posted on: November 26, 2022

Job Description:

General Summary: The account manager is an asset of the operation; you will work hand and handwith your operations manager and fleet managers to ensure that every unit is plan accordingly tomaximize their productivity. You should have a talent for multi-tasking, with excellent communication andcustomer service skills.Responsibilities:Operations related:--- Build strong relationships with customers by staying in constant communication to ensure day to dayand long-term needs are met--- Manage customer expectations and provide exceptional customer service--- Work with the operations team on successful opportunities to ensure accuracy in our pricing program--- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts--- Participate in rate calculations, report preparation and customer presentations for all bids--- Ensure customer commitments are met, working with internal teams, and executing operational taskas needed--- Identify, manage, and build new business relationship in the various markets--- Consult with clients to resolve problems and to provide ongoing support--- Searching and booking of loads on various loads boards--- Provide customers with shipping quotes--- Provide on time tracking information and update customers on the status of shipments, and assistingwith other inquiries--- Collaborate with shippers, over the road and local dispatchers to manage scheduled collections anddrop-offs--- Maintaining current knowledge of market trends and rates in transportation.--- Communicates in a clear and consistent manner and with high integrity.--- Receives load tenders from customers.--- Accurately builds orders received from our customers in International Transportation Services, Inc.dispatch system (Mcleod)--- Maintaining existing and developing new business from our customer base.--- Tracks various loads in SAMSARA and Mcleod to ensure on time delivery.--- Communicates directly with customers when the order is received to the final delivery, also reportsany delay that occurs during transit in a timely manner--- Strong organization and time management skills are essential.--- Bilingual (English/Spanish) a plus.10/21/2022 ITS INC--- Ability to work independently, dependable, and a self-starter--- Strong knowledge of motor carrier operations and geography.--- Process over, short, and damaged freight and related documentation for customer resolution.--- Demonstrates high resource utilization.--- Helps International Transportation Service, Inc. provide a high level of customer service.

Keywords: ITS: International Transportation Services, El Paso , Account Manager, Executive , El Paso, Texas

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