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Associate Director of Client Advocacy

Company: Center Against Sexual and Family Violence
Location: El Paso
Posted on: September 23, 2022

Job Description:

As an Associate Director of Client Advocacy, the selected candidate would be responsible for the following: Center-wide client advocacy services. Supervision of all client advocates, including immigration, workforce, sexual assault coordinator, youth, outreach and law enforcement. Responsible for coordinating intakes, assessments, follow-up services and support groups and other client advocacy services. Facilitates communication and cross-training between the Emergency Shelter and the Family Resource Center advocate staff. Responsible for assuring that client files are maintained in a timely fashion to assure compliance with all HHSC policies, including confidentiality policies. Responsible for assuring that accurate and timely client service information is entered into Osnium IT system.Perform other duties as assigned. Evening and weekend work may be required. Essential Job Responsibilities Supervise Advocate Coordinators including shelter, FRC, immigration, and workforce. Balance caseloads and other duties required of advocates. Oversee intake and assessment of new clients. Manage advocates' schedules, assuring quality client care in conjunction with Associate Director of Sexual Assault Services. Assure that all documentation of services is entered in a timely and accurate fashion into Osnium. Provide hospital accompaniment to support sexual assault survivors during sexual assault examinations, on a monthly on-call and rotation basis for 4 shifts per month, of which one is evening or weekend Supervise provision of support groups, assuring quality, timeliness and creativity. Initiate collaboration among advocates to share responsibilities and ideas regarding the provision of support groups. Solicit client input and feedback on support groups. Initiate and coordinate training opportunities for advocates on relevant issues related to sexual assault and family violence. Provide direct crisis intervention services to clients as needed or make proper referral for crisis services. Follow-up as needed. Enforce policies, procedures and guidelines concerning CASFV's programs and services and work cooperatively with the Associate Director of Sexual Assault Services for coordination of services. Conduct community presentations about CASFV and the agency's services, goals, purpose and dynamics of sexual assault and family violence. Coordinate presentations with the Community Relations. Evaluate and make recommendation regarding advocate services and immediately report any problem to the Director of Client Services. Assures that client files are maintained in a timely fashion, accurate information is in Osnium and in compliance with all funding sources requirements. Assures that files are maintained confidentially. Maintain files keeping notes and other documents in chronological order. Document all client contacts in Osnium. This includes, but is not limited to, case notes, follow-up notes, service plan and assessments, other agency reports, incident reports, correspondence and progress summaries. Assist and/or serve as contact person for Texas Rural Legal Aid which may include completing legal intakes, attending meetings, and participating in trainings. Rotate 24-hour supervision of the Shelter (through established on-call system) with other designated supervisors. Supervise volunteers and/or interns which may be assigned. Work closely with Volunteer Coordinator to assure volunteer/intern tasks are assigned appropriately, orientation provided and evaluation process completed. Answer Hopeline calls. Make and document referrals to community resources. Prepare statistical reports and collection of data, e.g. monthly reports, as required. Notify Operations and Technology Directors of any needed equipment or facility repairs or maintenance. Working knowledge of Texas laws, pertaining to family violence, as wells as the justice system's response to domestic violence. Be familiar with legal services, resources, and procedures available to victims Oversee the safety, security and general welfare of Center clients Facilitate conflict resolution between clients and/or staff. Increase the Center's visibility in the community by attending assigned meetings and participating on behalf of the agency. May assist administration in identifying potential funding sources Other duties as assigned. Must be available for weekend and evening duties, as needed. Minimum Qualifications: Bachelor's Degree in Social Work, Mental Health, Psychology, Criminal Justice or related field. Social Work License desirable. Minimum of three years' experience in the field of family violence and/or sexual assault. Experience in employee management, supervision and team building. Knowledge of child development, parenting skills, and dynamics of family relationships. Ability to work flexible hours. Sound judgment. Excellent oral and written communication skills and public speaking. Bilingual English/Spanish. Must have own transportation, valid Texas driver's license, and current insurance.Knowledge, Abilities, and Skills: Highly developed organizational and interpersonal skills. Deliver presentations before public groups. Knowledge of working with volunteers, developing and organizing systems and people. Ability to develop positive relationships with individuals in the community. Proficiency in basic computer applications. Excellent follow-through and proven skills. Should be creative, articulate, and diplomatic. Ability to work independently as well as part of a team. Strong self-starter who feels comfortable taking the initiative in problem solving in order to meet the needs of clients Willingness to work flexible and irregular hours during peak periods.Job Type: Full-timePay: From $40,000.00 per yearBenefits: Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement planSchedule: 8 hour shift Day shift Holidays Monday to Friday On call Weekend availabilityLanguage: Spanish (Required)License/Certification: Driver's License (Required)Work Location: One location

Keywords: Center Against Sexual and Family Violence, El Paso , Associate Director of Client Advocacy, Executive , El Paso, Texas

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