Operations Manager
Company: Hertz
Location: El Paso
Posted on: August 5, 2022
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Job Description:
The Airport Operations Manager directs the process and
activities of frontline employees, including but not limited to
CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may
assist the Senior Operations Manager in overseeing a brand or
department of an airport location to ensure maximum performance
through superior operational leadership, strong communication and
maximum efficiency.The Airport Operations Manager helps to provide
overall leadership to non-exempt employees with responsibility for
overall operating performance, customer satisfaction, positive
employee culture, safety, service, budgets, and vendor relations.
The Airport Operations Manager may lead a brand or a functions and
all brands, depending on the size of the location. The key
responsibilities and accountabilities for the Airport Operations
Manager are:Responsible for daily operations, fleet availability,
and revenue generation for his or her assigned functionLeads and
supports processes to meet and exceed customer expectations, and
ensure alignment of the sales force with those sales methods and
processesResolves customer issues, ensuring a positive customer
experiencePro-actively drive the sales process that leads to the
creation of a dynamic, customer-focused zone commercial
organization focused on selling value-added solutions
(VAS)Constantly champions productivity improvements via employee
involvement and accountability; ensures employees are following the
Standards of Work (SOW)Actively engages in effective communication
plans focused on building employee engagement in order to achieve
business resultsConducts performance evaluations that are timely
and constructive, where applicableManages the airport and assigned
locations/geographic areas when the General Manager is not
presentParticipates in the recruiting process, as requiredProvides
management with various updates and indicators as requestedRemains
current on all administrative duties according to company
policyEducational Background: High School Diploma
requiredBachelor's Degree preferredProfessional Experience: 1-3
Years prior experience of customer service or operations, according
to specific job dutiesExperience in car rental, hospitality, or
tourism a plusResults orientationAbility to direct and motivate
teams Ability to work effectively with Senior
leadersKnowledge:Customer service resolution practicesExcellent
communication techniquesPeople management and leadership
capabilitySales Management/Coaching abilityOperations
ManagementSkills:Highly organizedAbility to solve problems
independentlyWorking knowledge of Microsoft office suite. Time
Management skillsCustomer service aptitude - Ability to address and
resolve customer service issuesExcellent oral and written
communication skillsCompetencies:Personal AccountabilityEffective
CommunicationDemonstrates InitiativePassion for Customer Service &
Stakeholder SuccessTrust & IntegrityAdaptable and Flexible At
Hertz, we champion and celebrate a culture of diversity and
inclusion. We take affirmative steps to promote employment and
advancement opportunities. The endless variety of perspectives,
experiences, skills and talents that our employees invest in their
work every day represent a significant part of our culture - and
our success and reputation as a company. Individuals are encouraged
to apply for positions because of the characteristics that make
them unique. Qualified applicants with criminal histories will be
considered for employment in a manner consistent with applicable
federal, state and local law. Hertz is a drug free workplace.EOE,
including disability/veteran
Keywords: Hertz, El Paso , Operations Manager, Executive , El Paso, Texas
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