Market Operations Manager - Telecommute

Company: UnitedHealth Group
Location: El Paso
Posted on: June 25, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do -your life's best work.(sm) -The -Market Operations Manager - will support the Moutain West markets -and -will act as an Operations subject matter expert in working with the growth team and local leadership. The Market Operations Manager will provide guidance regarding feasibility of implementing proposed risk contracts, educate potential and existing clients regarding capabilities, and ensure a close connection between local market needs and operational capabilities and capacity.The Market Operations Manager will be responsible for maintaining a high level of satisfaction from the localleadership teams regarding Operations performance, and overall responsiveness and attention from Operations.You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities: Act as the primary senior contact for local issues related to our shared service operations (service, claims, eligibility, utilization management, prior authorization, payment integrity, provider data management, configuration, IT, project management, etc.) Work collaboratively with the heads of centralized operations regarding local market issues Accountable for ensuring the shared services operating metrics consistently meet and/or exceed all compliance requirements as well as key performance targets and associated service level agreements established with the local Market Work with staff and senior management to develop and implement improvements and oversight for all operational areas that impact performance Act as an advocate for local Market needs and influence change within Operations to meet customer needs Act as an advocate for Operations when influence is needed within the local Market teams Develop relationships with the local provider community Educate providers on billing issues, portal navigation, claims policies, and other information Work with Operations leadership to design innovative ways to enhance our service model and improve customer satisfaction Directs analytical activities to identify trends and potential opportunities within our Shared Service Operations functions that may impact the affordability of the local MarketYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: High School Diploma / GED (or higher) 5+ years of experience in managed care and operations management 5+ years of client relationship and/or conflict resolution experience 3+ years of implementation and/or project management experience Experience executing formal change management techniques Experience leading process improvement initiatives with or without direct authority Experience creating and monitoring performance scorecards and/or performance metrics Experience driving and executing customer focused strategies Adaptability and flexibility to a rapidly moving business environment Ability to problem solve issues, including multiple priorities and research conflicting and / or inaccurate data Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications: Bachelor's degree Six Sigma certified Medicare Advantage experience Commercial/Medicaid experience Operational healthcare experience Ability to problem solve issues; including multiple priorities and research conflicting and / or inaccurate data Solid customer orientation, communication (written / verbal) and presentation skills Solid analytical mindset and problem-solving skills Excellent communication, time management, and organizational skillsTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with Optum. -Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: -The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/AffirmativSe Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by -law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, El Paso , Market Operations Manager - Telecommute, Executive , El Paso, Texas