GlobalView Service Relationship Manager
Location: El Paso
Posted on: June 24, 2022
ADP is hiring a GES Svc Relationship Manager. In this position
you will act as a liaison between MNC Client Service and MNC
clients to ensure effective communication and coordination of issue
management, service delivery activities, and achievement and
reporting of overall ADP operational performance requirements. With
an emphasis on providing World Class Service, the Regional Service
Relationship Manager is responsible for managing expectations
within the client organization and the MNC Client Services team to
ensure service delivery requirements are understood and achieved by
both parties. Successful candidates will act as a conduit to ensure
effective communication and coordination on service related
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Prepare and present operational performance metrics and assist in
the planning and coordination of service delivery events affecting
Liaise with assigned Multi-National Corporation (MNC) clients and
MNC Client Services in an effort to effectively coordinate service
delivery activities throughout the MNC business model.
Proactively monitor and advise client and Managers on critical
issues affecting service delivery.
Work together with client and ADP groups to assess impact of issues
and to assist in determining appropriate courses of action.
Manage and monitor action plans in accordance with agreements.
Act as escalation and coordination point to resolve high profile
and/or critical issues occurring between the client and multiple
Work with client service team members to assess workloads and
related time lines to effectively prioritize work prior to making
commitments to clients for delivery.
Recommend, develop and maintain effective issue tracking tools
(spreadsheets, reports, etc.) to ensure effective communication on
progression of outstanding issues.
Acts as the client and/or ADP advocate, as appropriate, to ensure
adherence to required service delivery model.
Compile, review, and deliver operational performance metrics to
assigned client organizations.
Assist client and ADP in planning and coordinating for events that
cause business impact to either party (upgrades, operational model
changes, designated contact transitions, etc.)
Identify and recommend improvements that benefit the operational
model for client and ADP.
Act as subject matter expert for prospect and/or client workshops
related to the MNC Client Services processing model.
Bachelor's degree in IT, System Management, Business
3-5 years of related implementation, project management, account
management or operational experience with benefits, HR, payroll,
HRIS and/or system implementation.
In the state of Colorado, we are offering the following benefits
(subject to change): Salaried and hourly workers who work on
average 32 or more standard hours per week: Medical, Dental,
Vision, Life Insurance, 401k, Charitable Contribution Match,
Holidays, Personal Days & Vacation, Student loan Repayment Program
and Paid Volunteer Time Off
We believe in good faith that compensation for a successful
candidate based in Colorado would be between the range listed
PREFERRED QUALIFICATIONS: Preference will be given to candidates
who have the following:
Strong payroll industry expertise including competency and
knowledge of the payroll processing and legislative requirements of
at least one primary country
Ability to strongly influence the actions of others through
communication, negotiation, and persuasion
Strong knowledge of MNC Client Services operating model and related
Demonstrate strong knowledge of ADP operational models, products,
Exceptional written and oral customer service and communication
Proven ability to influence the actions of others
Proven ability to work under pressure while meeting deadlines
Strong organizational skills with the ability to effectively
prioritize work and multi-task
Well developed inter personal skills, with an ability to
communicate well at all organizational levels
Self starter, able to work effectively with limited supervision
Customer service focused
Previous management experience a big plus
The targeted base salary range for this role is listed in the
compensation section below. Actual salary may be above or below
this range based on factors such as location, skills, and relevant
In addition, this position may include additional compensation in
the form of bonus, equity, or commissions. If you are a salaried or
hourly worker who works an average of 32 hours or more hours per
week, we offer the following benefits:
- Medical, Dental, Vision, Life Insurance, Matched 401(k),
Student Loan Repayment Program, Wellness Program, Short-and
Long-Term Disability, Charitable Contribution Match, Holidays,
Personal Days & Vacation, Paid Volunteer Time Off, and
more.Compensations range for U.S. Nevada residents: $58,100 -
$82,840 / year
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Compensation range for this role for U.S. Colorado Residents
Compensation Type: Salary
Keywords: ADP, El Paso , GlobalView Service Relationship Manager, Executive , El Paso, Texas
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