Employer service representative manager

Company: Assured Benefits Administrators
Location: El Paso
Posted on: May 15, 2022

Job Description:

Job DescriptionPosition Summary: The employer service representative manager is responsible for providing expertise or general claim support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims. ESR will have direct communication with Account Manager, broker and/or client. Essential duties and responsibilities:

• Follows up on customer issues, researches problems and processes documents as necessary to ensure a successful resolution
• Meet department goals for production
• Supervises, coaches, provides feedback to direct reports
• Will manage a team of up to 10 employees and hold staff accountable to individual and team metrics
• Solves moderately complex problems and/or conducts moderately complex analysis
• Demonstrates and apply knowledge of internal systems, policies and procedures
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unitMinimum qualifications (knowledge, skills, and abilities):
  • Associates Degree or combination of experience
  • 5 years of direct experience in industry required.
  • Good verbal communication skills
  • Leadership/management/ motivational skills
  • Strong knowledge of commonly used concepts, practices, and procedures within the insurance field
  • ability to work in team environment

Keywords: Assured Benefits Administrators, El Paso , Employer service representative manager, Executive , El Paso, Texas