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Manager - Training Delivery

Location: Canutillo
Posted on: February 24, 2021

Job Description:

The Manager of Training Delivery is responsible for managing the consistent implementation and delivery of training and performance improvements. In this role you will work to assess and execute strategies relating to trends, opportunities and training needs. And, measure and evaluate the effectiveness of training programs.


  • Partner with the Senior Management on curriculum reviews and additional training requirements.
  • Work closely with the Senior Management to assess performance, identify gaps and key drivers, and recommend training solutions and other related strategies for enhancing performance.
  • Work with managers to ensure successful implementation of the training curriculum and Leadership Development curriculum.
  • Define business and performance objectives for all relevant training initiatives.
  • Assess student performance during training, and thereafter, to provide relevant coaching and development.
  • Measure and evaluate the effectiveness of training in achieving desired outcomes.
  • Partner with peer training managers on shared queue responsibilities.
  • Keep abreast of current learning and performance strategies, delivery methods, and techniques.
  • Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives.
  • Manage external resources, as needed, to maximize cost effectiveness and quality.
  • Facilitate training from time to time.
  • Perform other duties as required.REQUIRED QUALIFICATIONS
    Skills/Abilities and Knowledge
  • Bilingual (English/Spanish)
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Experience in leading and managing others
  • Advanced skills in evaluating the impact of training initiatives
  • Advanced knowledge in team-building, relationship building, facilitation and presentation
  • Knowledge of adult learning principles and facilitation techniques
  • Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Ability to communicate with all levels of executive, management and company personnel
  • Maintain confidentiality of information
  • Make decisions and solve problems while working under pressure
  • Manage multiple projects to meet target dates for implementation
  • Ability to prioritize and organize effectively
  • Show judgment and initiative and to accomplish job duties
  • Ability to work independently
    Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience, required. Call Center experience also required.

    Related Work Experience
    5+ years: Training experience
    3+ years: Management experience
    2+ years: Project Management experience

    Fast paced office environment
    Travel as required

    For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, El Paso , Manager - Training Delivery, Executive , Canutillo, Texas

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