Client Account Manager-1L464J
Company: ADP
Location: El Paso
Posted on: January 14, 2021
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Job Description:
ADP is Hiring for a Celergo International Client Account
ManagerPlease Note: This is not a sales roleThe International
Client Account Manager is responsible for ensuring the overall
quality and on-time delivery of global payroll while increasing
client satisfaction. This International Client Account Manager is a
customer service position that works with a portfolio of Clients,
internal teams, and partners across the globe. The International
Client Account Manager is responsible for all critical steps to
provide our Clients a seamless payroll process from input to pay
date. The International Client Account Manager is responsible for
contributing to internal projects at Celergo, while developing and
learning his or her ongoing client base and participating in
ongoing trainings. The International Client Account Manager is also
responsible for understanding each client-specific process to
provide key recommendations for improvements and efficiency gains.
This position reports to the Onboarding Lead for the first 3-6
months and then will report to a Supervisor of Client
Services.Essential Duties & Responsibilities* Participate in
ongoing training sessions on company protocols for international
payroll management and client services for the first 3-6 months of
initial start date.* Assist with internal projects and collaborate
with other departments to achieve companywide goals while training
on Celergo's processes and protocols.* Work effectively within the
team to ensure all department and payroll deadlines are met.*
Responsible for generating reports to analyze, audit, and reconcile
payroll data.* Strong communication and cross-cultural skills to
collaborate with international team members.* Responsible for the
accuracy and timeliness of each Client's payroll.* Complete and
deliver monthly checklist metrics:* Ensure timely completion*
Ensure step by step processes are followed* Ensure payrolls are
paid on time* Ensure invoices are billed accurately* Manage
controls (client and internal changes):* Ensure that all
documentation is up to date* Ensure all deliverables are completed
timely and accurately* Provide clients with:* Strong critical
problem solving results* Facilitate long-term relationships* Ensure
each client payroll calendar is managed timely and effectively with
both the client and global payroll providers.* Ensure client
deliverables and Service Level Agreements (if present) are being
completed timely and accurately.* Serve as client advocate and
collaborate internally and externally as needed to ensure client
needs are understood and expectations are met.* Review and
communicate payroll changes between the Client and global payroll
providers.* Audit payroll calculations from global payroll
providers.* Manage all steps of the funding process.* Generate
consolidated invoices for client approval and funding initiation.*
Maintain open items logs and track improvements to ensure all open
items are closed.Requirements for the Role* Passion - Client
Service Management* Education - Bachelor's degree from an
accredited four-year college or university* Experience - Minimum of
2 years of professional experience in a service environment* Other
Skills and Abilities* Bilingual language skills are a plus.*
Excellent written and verbal communication skills* Ability to
maintain priorities in a constantly changing environment* Strong
organization skills* Expertise using MS Office applications*
Ability to travel on occasion if required in futureWe're designing
a better way to work, so you can achieve what you're working for.
Consistently named one of the 'Most Admired Companies' by FORTUNE--
Magazine, and recognized by DiversityInc-- as one of the 'Top 50
Companies for Diversity,' ADP works with more than 740,000
organizations across the globe to help their people work smarter,
embrace new challenges, and unleash their talent. "Always Designing
for People" means we're creating platforms that will transform how
great work gets done, so together we can unlock a world of
opportunity.At ADP, we believe that diversity fuels innovation. ADP
is committed to equal employment opportunities regardless of race,
color, genetic information, creed, religion, sex, sexual
orientation, gender identity, lawful alien status, national origin,
age, marital status, or protected veteran status. We support an
inclusive workplace where associates excel based on personal merit,
qualifications, experience, ability, and job performance.
Keywords: ADP, El Paso , Client Account Manager-1L464J, Executive , El Paso, Texas
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