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Office Coordinator

Company: HCA Healthcare
Location: El Paso
Posted on: January 24, 2023

Job Description:

Description IntroductionDo you want to join an organization that invests in you as a(an) Office Coordinator? At Las Palmas Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsLas Palmas Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Fertility and family building benefits through Progyny

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • Family support, including adoption assistance, child and elder care resources and consumer discounts

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan

  • Retirement readiness and rollover services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

    Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.

    You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Office Coordinator like you to be a part of our team.Job Summary and QualificationsPOSITION SUMMARY:The Intake Coordinator role is critical to the patient experience at the Las Palmas Infusion Clinic. They are the "first impression" for the department. The Coordinator works in a dynamic team environment to problem-solve and collaborate with the goal of providing excellent first and ongoing patient experiences.The Coordinator is responsible for providing administrative support for the department, including regular communication and information dissemination, as liaison and coordinator for a wide range of tasks related to outpatient support.ESSENTIAL FUNCTIONS:Provides administrative support and coordination for:
    • all aspects of patient care for both new and established patients
    • interaction with physicians, nurse practitioners, clinical and infusion nurses, care coordinators, clinical assistants, business office, laboratory technicians, research nurses and coordinators, pharmacists, administrators, and other departments including admissions, radiology, radiation oncology, social work, integrative medicine, in-patient oncology, genetics and quality.
    • Scheduling of appointments following guidelines that support safe clinical practice, patient comfort, and continuity of care for complex treatments. This requires the ability to learn, understand, retain and apply knowledge of complex patient treatment regimens with diverse, unique and specialized requirements tailored to individual patients, and necessitates a high level of understanding of the clinical aspects of treatment including individual drugs, timing and frequency of use and specialized insurance restrictions.
    • Activities that require a high standard of timely communication and extensive scheduling/rescheduling of patient visits and treatments as necessary to meet patient and operational needs.
    • Verifies patient eligibility and benefits and confirms insurance is active in network.
    • Identifies and interprets clinical referral documents to assist with site coordination of clinical care priorities, i.e. same day open cases, IV infusion services, wound care, etc. to assure timely and admissions.
    • Utilizes EMR system and other computer programs to determine benefit eligibility.
    • Ensures timely completion of intake process to satisfy requests of patients and referral sources, which may entail working after normal hours, on weekends, and on holidays as required.
    • Coordinates and prepares all reports for regulatory agencies & compliance
    • Manages high volumes of calls for information Infusion ClinicEDUCATION REQUIRED AND/OR PREFERRED:
      * BA/BS degree/college coursework preferred; HS diploma or GED requiredLICENSURE/CERTIFICATIONNone requiredEXPERIENCE REQUIRED OR PREFERRED:Minimum of two (2) years of experience in a healthcare customer service environment requiredSKILLS, KNOWLEDGE, AND ABILITIES
      • Excellent computer skills with proficiency in a Microsoft environment
      • Bi-lingual capability highly desirable.
      • Possesses ability to multi-task and function as an integral member in a team environment.
      • Demonstrates excellent verbal and written communication skills.
      • Ability to act on own initiative and exercise independent, judgment.
      • Ability to assume responsibility and make sound decisions in accordance with established policies am procedures.
      • Ability to understand and follow quickly and accurately brief oral and written instructions. Ability to organize and complete work in an accurate and timely manner.
      • Ability to prepare and audit reports.
      • Have the ability to establish and maintain effective working relationships with Administration, Medical Staff department managers, staff, arid hospital personnel.
      • Ability to deal tactfully and communicate effectively with persons of diverse educational and cultural backgrounds.This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).Las Palmas Medical Centeris a 300+ bed full-service hospital in El Paso. It is home to the region's only kidney transplant center. The facility offers a range of services including emergency care with a Level III trauma center, cardiac care, women's services, pediatric care and NICU, cancer care, and more. Las Palmas Medical Center is part of Las Palmas Del Sol Healthcare. We are a leading healthcare provider for El Paso and the surrounding region that is part of HCA Healthcare.

        HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr.

        HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, El Paso , Office Coordinator, Administration, Clerical , El Paso, Texas

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