Hospital Manager
Company: El Paso Animal Urgent Care
Location: El Paso
Posted on: January 26, 2023
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Job Description:
General Description of Position: The practice manager is
responsible for the business activities of the practice including:
hiring and training support staff; working with the owner to
prepare financial statements and budgets, monitoring key
performance indicators and setting fees; maintaining inventory and
an inventory control system; managing the hospital software; and
implementing safety and security procedures. This is a leadership
position with the additional responsibility of ensuring a positive
work environment in which the practice achieves its goals. JOB
REQUIREMENTS/SKILLS/PHYSICAL DEMANDS: Experience requirements Work
exposure to all aspects of a business enterprise, with demonstrated
competence in budgeting and financial reporting and in staff
management. Minimum three years working in a veterinary practice,
unless proven results from other business identity. Days, nights,
weekends, holidays are needed Personal requirementsFeel and express
a genuine liking for animals and for working in an animal care
environment.Must be able to work under the broad general
administrative supervision of the owners and doctors, and to be
able to use sound personal judgment in selecting methods,
establishing priorities, and arriving at conclusionsMust be able to
tactfully demonstrate "take charge" capabilities. May be required
to work uncommon hours, overtime, and be subject to recall in
emergency situations. - Deal intelligibly, pleasantly and
efficiently with clients on the telephone and in person, often
doing several things at one time. Display tact and diplomacy with
staff members and clients. Work almost constantly in the presence
of other staff members and clients. Be flexible in attitude and
work habits. Quickly learn how to pronounce, know the meaning of
and spell commonly used veterinary terms. Physical Effort: Work
requires lifting and carrying records and equipment weighting up to
25 lbs; requires sitting or standing for extended periods of time.
Working conditions: May be exposed to unpleasant odors, noises and
animal feces. May be exposed to bites, scratches and contagious
diseases. Reports to: Regional Operations Manager HOSPITAL MANAGER
DUTIES:Client relations Promotes a client-centered environment and
facilitates programs and processes that meet client needs.
Maintains the practice philosophy for attracting new clients and
retaining existing clients. Facilitates resolution of client
problems that doctors, or other staff members cannot finalize.
Resolves financial problems with clients, collecting delinquent
accounts and "NSF'" checks; determines when special financial
agreements are appropriate. Human resources Plans and organizes all
personnel activities.Develops and updates the employee handbook,
written job descriptions, employee personnel files. Schedules and
coordinates regular performance reviews. Hires and manages support
staff and/or staff supervisors; schedules staff and doctors.In
consultation with owners and doctors, sets and periodically reviews
salaries and benefits. Provides phase training and helps staff plan
for continuing education; establishes and maintains publications
and veterinary medicine library. Resolves staff issues. Is
accessible by staff while maintaining a professional relationship
with them. Finance and accounting Works with the accountant in
preparing budgets and financial statements and providing
information for tax planning and tax returns.Reviews financial
statements and key performance indicators and discusses them with
the owners and doctors. Sets goals for hospital performance based
on previous performance and mission/vision; designs strategies for
meeting these goals.Supervises usage of practice software to ensure
that client records are entered consistently and correctly.Monitors
and reports on accounts payable and receivable. Establishes an
inventory control system to assure adequate stocks of supplies are
available; plans for periodic audits; negotiates best prices.
Hospital facility Develops a schedule for hospital/vehicle
maintenance; contracts for and supervises all maintenance
activities to ensure that practice medical standards are met.
Orders and supervises storage of non-medical supplies.Maintains a
facility/vehicle visually appealing to client and staff. Designs
and administers safety and security regulations and training.
Marketing Initiates new programs and markets services through
public relations campaigns. Promotes internal marketing programs to
increase client/patient visitation rate. Maintains effective
advertising in yellow pages and other appropriate venues. Other
Communicates objectives, motivates staff, builds and maintains
morale; maintains core values and standards.Takes an active role in
practice staff meetings. Promotes cooperative working environment
among staff members; understands the value of teamwork; shows
enthusiasm and willingness to perform as necessary to help the
practice function as a unit. Understands and carries out oral and
written directions. Maintains positive, cooperative relationships
with other employees. Promotes continuous quality
improvement.Performs other duties as assigned. WORK
ENVIRONMENT:Small animal urgent care hospital, work in front and
back of hospital, high level of client interaction, fast
pace,exposure to x-rays and anesthetic gases with proper protective
measures. Potential for exposure to zoonotic diseases and possible
hazardous materials PI202075306
Keywords: El Paso Animal Urgent Care, El Paso , Hospital Manager, Accounting, Auditing , El Paso, Texas
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