Call Center Agent
Company: Paramount Staffing Llc
Location: El Paso
Posted on: May 9, 2024
|
|
Job Description:
Looking for Call Center Representatives!We are currently hiring
for a fulltime position in El Paso, TX. In this role, agents will
be managing claims for large pharm company. This position is onsite
and pays $15 / hour plus incentives!Our ideal candidate is someone
who has strong customer service skills and loves to help customers!
Please see the details below - we look forward to speaking with
you!Job Title: Call Center AgentStart Date: May 27thPay Rate:
$15/hour (Paid Weekly!) plus incentive paySchedule
Availability:Hours of Operations: Our call center is open from 6AM
to 8PM, 7 days a week! Please see shift availability below:Must be
flexible to work weekends.Training hours are Monday through Friday,
7:00 AM to 3:30 PMJob Description/Responsibilities:Manage
pharmaceutical medical claimsWork with customers to help answer
questions regarding prescriptionsIdentify and assess customers
needs to achieve satisfactionBuild sustainable relationships and
trust with customer accounts through open and interactive
communicationMeet personal/customer service team targets and call
handling quotasHandle customer complaints, provide appropriate
solutions and alternatives within the time limits; follow up to
ensure resolutionKeep records of customer interactions, process
customer accounts and file documentsFollow communication
procedures, guidelines and policiesMaintain confidentiality of all
customer and Company records, account numbers, or any other verbal
or recorded transactions as required through complianceKey
Competencies:Proven customer support experienceTrack record of
over-achieving quotaStrong phone contact handling skills and active
listeningFamiliarity with CRM systems and practicesCustomer
orientation and ability to adapt/respond to different types of
charactersExcellent communication and presentation skillsAbility to
multi-task, prioritize, and manage time effectivelyExcellent
interpersonal, organization, presentation and communication
skillsRequirements:Minimum 1 year of Call Center
experienceExcellent customer service skills and ability to build
relationships with customersAbility to remain calm and professional
under pressureGood organizational and time management skillsMust be
computer literate and able to navigate on-line portalsAbility to
type 25 WPMHigh School diploma and background check required#CORP
#ZRby Jobble
Keywords: Paramount Staffing Llc, El Paso , Call Center Agent, Sales , El Paso, Texas
Click
here to apply!
|