Bilingual Wireless Fraud Care Specialist TX
Company: DISH
Location: El Paso
Posted on: April 28, 2024
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Job Description:
Company Summary
EchoStar has been reimagining the future of connectivity for more
than 40 years. Our business reach spans satellite television
service, live-streaming and on-demand programming, smart home
installation services, mobile plans and products, and now we are
building America's First Smart Network---.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV,
Boost Infinite, Boost Mobile, DISH Wireless, OnTech and
GenMobile.
Department Summary
As a part of Customer Experience Operations (CXO), the Field
Operations team is the voice of the company to our customers with a
focus on resolving customer issues, preventing future problems, and
promoting our services, while listening, connecting and caring for
the customer through voice and chat interactions.
Job Duties and Responsibilities
The Bilingual Wireless Fraud Care Specialist plays a crucial role
in identifying, mitigating and preventing fraudulent activities
related to new activations and existing customer upgrades and
adding additional lines. Wireless Fraud Care Specialists will
provide real-time and ongoing monitoring and management of order
and account information to ensure integrity.
During inbound and outbound calls with potential customers, use
tools, inquisitive questions, and analysis to determine:
Validity of purchases
Legitimacy of customer's identity
Nature and extent of suspected fraud
What offer the customer may receive
Off the phone research, review, and documentation:
Monitor customer accounts and transactions for any suspicious
activities or patterns
Maintain detailed records of fraud incidents, investigations, and
outcomes
Skills, Experience and Requirements
A High School diploma, GED, or equivalent call center
experience
The ability to navigate company communications and programs in
English while speaking with customers in both Spanish and
English
Minimum of 2 years of experience in a call center environment
preferably focused on fraud detection, risk management, or a
related field
Ability to analyze data, identify patterns, and recognize anomalies
that may indicate fraudulent activity
Intermediate level of proficiency in Microsoft Office and/or
G-suite applications
Position is on-site and employee must reside within drivable
distance
Detailed-oriented and strong interpersonal skills
Must be flexible to accommodate changing business requirements
Willingness to work flexible schedules - pay differential of
$2/hour applies to weekends, evenings and holidays
Can actively learn through experimentation, learns quickly when
facing new situations, makes the most out of available
resources
Is a self-starter with an innate curiosity to explore and identify
new process solutions
Ability to collaborate in a team environment and across other
teams
Ability to formulate a problem statement based on observation
gathered from customer interactions, and to suggest potential
solutions
What is in it for you?
Starting hourly pay $20.87/hr + $0.50 language differentialPlus a
pay differential of $2/hr when working weekends, evenings or
holidays
Extensive Benefits Package330 free channels including premiums
$5 monthly Sling Blue and Orange service
$10 credit per line (up to 5) for Boost Infinite wireless
Medical, Dental, Vision Insurance
Paid vacation and sick time
401(k) Investments with Company-matched funds
Tuition reimbursement
Heavily discounted DISH, Sling, & Boost Infinite Service
Opportunity is our greatest benefitGrow with us and be among the
first to help us disrupt the wireless industry
Our representatives are built to work hard and rise and this role
is a stepping stone into many other potential opportunities
available within the company. We offer defined career ladders and
extensive opportunity for upward mobility.
We encourage personal and professional growth by supporting you
with all the tools to advance your career.
Salary Ranges
Compensation: $20.87/Hour
Benefits
At Dish, we celebrate and embrace diversity and inclusion, where
all people are welcome and supported. Learn more about how our
employees come together, share common interests and make valuable
connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out
our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen,
which may include a drug test.
Keywords: DISH, El Paso , Bilingual Wireless Fraud Care Specialist TX, Other , El Paso, Texas
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