Trust and Safety Counselor - ON SITE

Company: Psg Global Solutions
Location: El Paso
Posted on: April 28, 2024

Job Description:

The OpportunityDescriptionWe're looking for a T&S Counselor - On Site, working in the Healthcare Systems & Services industry in El Paso, Texas, United States.Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their job.The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our Counsellors compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.Your SuccessOur client offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.Invested in youYoull have the ability to pursue your ambitions and grow your career. Weve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.CompensationHourly rate starting at $33-36 per hour. Paid lunch, benefits, and paid time off included.Shift differentials available for evening and overnight shifts.Overtime opportunities.24x7x365, and non-traditional shifts are availableHours/ShiftBoth full-time (40 hours/week) and part-time positions are available. These positions operate in a 24x7x365 environment and shifts for all times of the day and days of the week are available. It may be necessary, given the business need, to work occasional overtime.Job Summary:Provide scheduled and on-demand one-on-one counseling sessions.Provide information and schedules clients requesting services.Obtain and record intake case information in Care Management System.Provide in moment support as appropriate.Provide short term brief wellbeing and /or therapeutic interventions.Provide consultation, recommendations, referrals, and other forms of assistance as appropriate.Provide members with appropriate referral based on clinical needs and insurance when clinically appropriate.Lead wellness and group therapy sessions.Provide workshops or training, as may be requested.Facilitate group wellness activities including peer group support, team building sessions and other engagement events.Implement group creative intervention practices, for example, guided mindfulness mediation, and mindful movement.Assist in providing access to wellness resources.Provide staff assistance for onsite personnel.Assess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate, and disruptive or critical event responses.Provide consultation to client leadership on concerns about employee safety or workplace behavior.Attend monthly business reviews.Provide new hire check in sessions and support offboarding of team members.Collaborate with colleagues and others to provide excellent service and experience, and to support professional operations and environment.Participate in regular supervision and consultation as needed /appropriate to any case.Maintain reliable attendance and timely arrival being ready to work as scheduled.Maintain licenses in good standing, and related credentials if applicable.Perform miscellaneous duties as assigned by Program manager.Meet objectives for service quality.Document all contacts with clients and pertinent others accurately, completely, and concisely.Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.Our ClientOur client has won multiple awards in the healthcare and pharmaceutical industries. They put their people first. In a world where everyone is often too busy to help others, our client recognizes that their team provides an invaluable service and has the power to greatly impact peoples lives. Thats why our client makes every effort to invest in their people, and to ensure that all their employees feel supported from day one.Experience Required for Your SuccessMasters degree in social work, Mental Health Counseling, Marriage and Family Therapy or a doctorate degree in PsychologyCurrent unencumbered state licensure, including:LMSW - Licensed Master Social WorkerLPC - Licensed Professional CounselorLAMFT - Licensed Associate Marriage and Family TherapistLCSW - Licensed Clinical Social WorkerLCPC - Licensed Clinical Professional CounselorLMFT - Licensed Marriage and Family TherapistPsyD - Doctor of PsychologyPhD - Doctor of Philosophy (in Psychology)Experience: A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and case management.Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.A combination of graduate and bachelors level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be consideredEnglish language proficiency is requiredSpanish language proficiency is preferredby Jobble

Keywords: Psg Global Solutions, El Paso , Trust and Safety Counselor - ON SITE, Other , El Paso, Texas